Sarah Hillman's guest appearances

Sarah Hillman

The Liz Earle Wellbeing Show

The Dr Louise Newson Podcast

Data Driven CX

Robert Lustig

Sarah Baker

Davina McCall

Arabella Preston

Dorothy Byrne

Lorraine Kelly

Liz Earle

Tim Spector

Peter Smith

Kirsty Lang

James Smith

Jeff Foster

Mariella Frostrup

Jan Smith

Clare Bailey

OwlTail

Could a testosterone patch be on the horizon for women? On this episode of The Liz Earle Wellbeing Show, Liz chats to Dr Sarah Hillman, GP, clinical lecturer and researcher from the University of Warwick, to discuss the development of a testosterone patch in what could be a world first by UK researchers.While oestrogen and progesterone HRT patches are available, there is currently no equivalent for testosterone, despite it being considered an essential female hormone.Liz and Sarah chat about the symptoms of low testosterone in women, such as low libido, and the benefits of transdermal administration of HRT rather than oral.They also cover the research and clinical trials for the testosterone patch, the difficulties in defining and diagnosing low libido, and the socioeconomic divide when it comes to obtaining HRT.Links mentioned in the episode:Follow Dr Sarah Hillman on TwitterDownload a free menopause symptom trackerRead Susan Davis' work on testosteroneSubscribe to Liz Earle Wellbeing Magazine Hosted on Acast. See acast.com/privacy for more information.

Could a testosterone patch be on the horizon for women? On this episode of The Liz Earle Wellbeing Show, Liz chats to Dr Sarah Hillman, GP, clinical lecturer and researcher from the University of Warwick, to discuss the development of a testosterone patch in what could be a world first by UK researchers.While oestrogen and progesterone HRT patches are available, there is currently no equivalent for testosterone, despite it being considered an essential female hormone.Liz and Sarah chat about the symptoms of low testosterone in women, such as low libido, and the benefits of transdermal administration of HRT rather than oral.They also cover the research and clinical trials for the testosterone patch, the difficulties in defining and diagnosing low libido, and the socioeconomic divide when it comes to obtaining HRT.Links mentioned in the episode:<ul><li><a href="https://twitter.com/sarahhillman26" rel="noopener noreferrer nofollow" target="_blank">Follow Dr Sarah Hillman on Twitter</a></li><li><a href="https://lizearlewellbeing.com/health/the-menopause/menopause-symptom-tracker/" rel="noopener noreferrer nofollow" target="_blank">Download a free menopause symptom tracker</a></li><li><a href="https://pubmed.ncbi.nlm.nih.gov/33518180/" rel="noopener noreferrer nofollow" target="_blank">Read Susan Davis' work on testosterone</a></li><li><a href="https://www.mymagazinesub.co.uk/liz-earle-wellbeing" rel="noopener noreferrer nofollow" target="_blank">Subscribe to Liz Earle Wellbeing Magazine</a></li></ul> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Developing the world’s first testosterone patch, with Dr Sarah Hillman

In this very first episode of the Data Driven CX podcast series we’ll meet Sarah Hillman, Global Head of CRM and Data at The Travel Corporation (TTC). Sarah shares how TTC was able to prioritize customer experiences when the pandemic hit and explains how customer behaviour has changed. In the business that TTC is in, customers don’t only want choice and ease-of-use. Travel is experience driven by its definition and customers want those experiences mirrored in all channels. It becomes very important to humanise customers’ digital interactions and make sure that what TTC stands for, such as authentic experiences and family values, is reflected in the online world.  Sarah expands on the role of data: the excellent service that staff can give when they truly know their customers is difficult to replicate online and is not very scalable. Data became the focus to scale bespoke service to all customers in all channels. Data needs to inform the customer interaction, and support what TTC calls Tiny Noticeable Touches. Data is also key in automating some work, allowing staff to focus on key aspects of customer experience.  A holistic single view of the customer is the basis for many customer experience applications. In fact, it is easy to say that you need a single view of the customer and that you need to remove data siloes. Yet in practice there are many pitfalls. We discuss learnings and success factors.Inevitably, Nienke and Sarah also dive into what ‘Data Driven CX’ really is. Sarah feels this is the most interesting part of her role – the alignment of people and technology, humans and data.  Often, there is a focus on analytics, but this misses the broader picture. Analysing data to better understand customers and gain insights is important. Then to use these insights to drive innovation and decide where to focus. Equally important, is to make sure data enables the actual experiences. This is the use of data at micro scale, woven into the customer journey.Digital transformation is often understood as data / analytics transformation; however, it needs to be just business transformation. That is probably why we see a trend towards having a Chief Data Officer or a similar role in companies – to make data-driven business a boardroom conversation not a niche topic. Some resources to learn more:Customer Success Story The Travel CorporationCustomer Success Story Jardine Motors GroupWebinar: An Executive Guide for Creating a Customer 360 StrategyDigital CX: Expert Insights ebook by CX Networks, Informatica and AccentureA Marketer’s Guide to Customer Experience: Using Modern Data to Bring Your Customer into Focus, Informatica ebookConnect with Sarah on Linkedin

In this very first episode of the Data Driven CX podcast series we’ll meet Sarah Hillman, Global Head of CRM and Data at The Travel Corporation (TTC). Sarah shares how TTC was able to prioritize customer experiences when the pandemic hit and explains how customer behaviour has changed. In the business that TTC is in, customers don’t only want choice and ease-of-use. Travel is experience driven by its definition and customers want those experiences mirrored in all channels. It becomes very important to humanise customers’ digital interactions and make sure that what TTC stands for, such as authentic experiences and family values, is reflected in the online world.  Sarah expands on the role of data: the excellent service that staff can give when they truly know their customers is difficult to replicate online and is not very scalable. Data became the focus to scale bespoke service to all customers in all channels. Data needs to inform the customer interaction, and support what TTC calls Tiny Noticeable Touches. Data is also key in automating some work, allowing staff to focus on key aspects of customer experience.  A holistic single view of the customer is the basis for many customer experience applications. In fact, it is easy to say that you need a single view of the customer and that you need to remove data siloes. Yet in practice there are many pitfalls. We discuss learnings and success factors.Inevitably, Nienke and Sarah also dive into what ‘Data Driven CX’ really is. Sarah feels this is the most interesting part of her role – the alignment of people and technology, humans and data.  Often, there is a focus on analytics, but this misses the broader picture. Analysing data to better understand customers and gain insights is important. Then to use these insights to drive innovation and decide where to focus. Equally important, is to make sure data enables the actual experiences. This is the use of data at micro scale, woven into the customer journey.Digital transformation is often understood as data / analytics transformation; however, it needs to be just business transformation. That is probably why we see a trend towards having a Chief Data Officer or a similar role in companies – to make data-driven business a boardroom conversation not a niche topic. Some resources to learn more:Customer Success Story <a href="https://www.informatica.com/about-us/customers/customer-success-stories/travel-corp.html" rel="nofollow" target="_blank">The Travel Corporation</a>Customer Success Story <a href="https://www.informatica.com/about-us/customers/customer-success-stories/jardine-motors-group.html" rel="nofollow" target="_blank">Jardine Motors Group</a>Webinar: <a href="https://www.informatica.com/about-us/webinars/reg/an-executive-guide-for-creating-a-customer-360-strategy_2992430.html" rel="nofollow" target="_blank">An Executive Guide for Creating a Customer 360 Strategy</a><a href="https://www.informatica.com/lp/digital-cx-2021-experts-insights_4089.html" rel="nofollow" target="_blank">Digital CX: Expert Insights ebook</a> by CX Networks, Informatica and Accenture<a href="https://www.informatica.com/lp/a-marketers-guide-to-customer-experience_3788.html" rel="nofollow" target="_blank">A Marketer’s Guide to Customer Experience</a>: Using Modern Data to Bring Your Customer into Focus, Informatica ebook<a href="https://www.linkedin.com/in/sarah-hillman-65982614/" rel="nofollow" target="_blank">Connect with Sarah on Linkedin</a>

With Guest Sarah Hillman, Global Head of CRM and Data at The Travel Corporation (TTC)

Dr Louise Newson

In this episode of the Newson Health podcast series, Dr Louise Newson is joined by Dr Sarah Hillman, a GP and clinical lecturer in Primary Care at the University of Warwick. Sarah talks about a piece of research she has recently published that looks at HRT prescriptions in England. The research shows that women in deprived areas are less likely to be prescribed HRT and Sarah talks to Dr Newson about why this matters.  Sarah and Dr Newson also discuss a menopause event at Warwick University and how important engagement is within women’s workplaces.  Dr Sarah Hillman's Three Take Home Tips: Speak to your GP about your menopause, and ask which GP has an interest in women’s health. Have a look online for evidence-based research. including the new Balance app. Make time to think about your body and how to get help through the menopause, it’s hard to always find time, but you need to be well in order to look after others and function at work.   

In this episode of the Newson Health podcast series, Dr Louise Newson is joined by Dr Sarah Hillman, a GP and clinical lecturer in Primary Care at the University of Warwick. Sarah talks about a piece of research she has recently published that looks at HRT prescriptions in England. The research shows that women in deprived areas are less likely to be prescribed HRT and Sarah talks to Dr Newson about why this matters.  Sarah and Dr Newson also discuss a menopause event at Warwick University and how important engagement is within women’s workplaces.  Dr Sarah Hillman's Three Take Home Tips: <ol><li>Speak to your GP about your menopause, and ask which GP has an interest in women’s health.</li> <li>Have a look online for evidence-based research. including the new Balance app.</li> <li>Make time to think about your body and how to get help through the menopause, it’s hard to always find time, but you need to be well in order to look after others and function at work.   </li></ol>

074 - HRT Prescriptions in England - Dr Sarah Hillman & Dr Louise Newson