Eleni Stathoulis's guest appearances

Eleni Stathoulis

UI Breakfast: UI/UX Design and Product Strategy

Experience by Design

Jen Briselli

Douglas Ferguson

Brian Casel

Nick Disabato

Rob Walling

Scott Belsky

Jeff Sauer

Paul Jarvis

Josh Pigford

Brian Gardner

Jonathan Stark

David Sherry

Liston Witherill

Philip Morgan

Samuel Hulick

OwlTail

It can be easy to forget that experience design, whatever the kind, is about people. More than that, it is about making not only experiences better, but more importantly their lives better. As experience designers, we can help in ways great and small. It can be an overused phrase to be customer, or patient, or user centric. And we can lose sight what that means, and what our design recommendations and decisions can mean, in people’s lives. Eleni Stathoulis is focused on delivering that difference through design. She is Principal in Design at Mad*Pow, a New England-based firm that creates innovative experiences and solutions that benefit people and businesses. She has worked with clients across a variety of business sectors and industries, but with always the same goal: to bring the voices of people back into the design process in order to do good. We talk with Eleni about her path to her current position. From her education as a graphic design major and communications minor, she has integrated both to better relate findings to clients. We talk about how by keeping the goals of the project in mind, and the needs of the people at the center, we can deliver designs that matter and create change.

<p>It can be easy to forget that experience design, whatever the kind, is about people. More than that, it is about making not only experiences better, but more importantly their lives better. As experience designers, we can help in ways great and small. It can be an overused phrase to be customer, or patient, or user centric. And we can lose sight what that means, and what our design recommendations and decisions can mean, in people’s lives. </p><p>Eleni Stathoulis is focused on delivering that difference through design. She is Principal in Design at Mad*Pow, a New England-based firm that creates innovative experiences and solutions that benefit people and businesses. She has worked with clients across a variety of business sectors and industries, but with always the same goal: to bring the voices of people back into the design process in order to do good. </p><p>We talk with Eleni about her path to her current position. From her education as a graphic design major and communications minor, she has integrated both to better relate findings to clients. We talk about how by keeping the goals of the project in mind, and the needs of the people at the center, we can deliver designs that matter and create change.</p>

Designing for a Difference with Eleni Stathoulis

Today we talk about service design, a holistic approach to design that considers all involved stakeholders and processes. Our guest is Eleni Stathoulis, design director at Mad*Pow. You’ll learn about the design artifacts created in service design, how Eleni conducts research, real-world examples of service design in action, and more.Download the MP3 audio file: right-click here and choose Save As.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesMad*Pow — Eleni’s companyServicedesigntools.org — a resource for service designersFour Seasons: The Story of a Business Philosophy — a book by Isadore SharpFind Elena’s writing on MediumFollow Eleni on TwitterToday’s SponsorThis show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here’s how.

<p>Today we talk about service design, a holistic approach to design that considers all involved stakeholders and processes. Our guest is Eleni Stathoulis, design director at Mad*Pow. You’ll learn about the design artifacts created in service design, how Eleni conducts research, real-world examples of service design in action, and more.</p><p>Download the MP3 audio file: right-click <a href="https://cdn.simplecast.com/audio/6cd16543-f849-4954-85c0-9d1cc1460e2d/episodes/058acce7-953b-481b-961a-10e11a05a4a0/audio/c971bfe6-e433-4b8a-bb79-d7fbbf56a45e/default_tc.mp3" rel="nofollow" target="_blank">here</a> and choose Save As.</p><p>Podcast feed: subscribe to <a href="https://feeds.simplecast.com/4MvgQ73R" rel="nofollow" target="_blank">https://feeds.simplecast.com/4MvgQ73R</a> in your favorite podcast app, and follow us on <a href="https://itunes.apple.com/us/podcast/ui-breakfast-podcast/id939175693?mt=2" rel="nofollow" target="_blank">iTunes</a>, <a href="http://www.stitcher.com/s?fid=97279&amp;refid=stpr" rel="nofollow" target="_blank">Stitcher</a>, or <a href="https://podcasts.google.com/u/0/feed/aHR0cHM6Ly9mZWVkcy5zaW1wbGVjYXN0LmNvbS80TXZnUTczUg" rel="nofollow" target="_blank">Google Podcasts</a>.</p><h2>Show Notes</h2><ul><li><a href="https://www.madpow.com/" rel="nofollow" target="_blank">Mad*Pow</a> — Eleni’s company</li><li><a href="https://servicedesigntools.org/" rel="nofollow" target="_blank">Servicedesigntools.org</a> — a resource for service designers</li><li><a href="https://www.amazon.com/dp/B0020BUX3G/ref=dp-kindle-redirect?_encoding=UTF8&amp;btkr=1" rel="nofollow" target="_blank">Four Seasons: The Story of a Business Philosophy</a> — a book by Isadore Sharp</li><li>Find Elena’s writing on <a href="https://eleni-stathoulis.medium.com/" rel="nofollow" target="_blank">Medium</a></li><li>Follow Eleni on <a href="https://twitter.com/elenistathoulis" rel="nofollow" target="_blank">Twitter</a></li></ul><h2>Today’s Sponsor</h2><p>This show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at<a href="https://userlist.com/worksheets" rel="nofollow" target="_blank"> userlist.com/worksheets</a>.</p><p>Interested in sponsoring an episode? <a href="http://uibreakfast.com/sponsor" rel="nofollow" target="_blank">Learn more here.</a></p><h2>Leave a Review</h2><p>Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. <a href="http://uibreakfast.com/podcast-review" rel="nofollow" target="_blank">Here’s how.</a></p>

Episode 224: Service Design with Eleni Stathoulis