Matt Smallman's guest appearances

Matt Smallman

VUX World

Get Out of Wrap - Contact Centre Chat 

OwlTail

Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company will speak to you about your needs? The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. For many interactions, we need to know who the user is claiming to be and be confident that they are that person. Most of these challenges keep companies stuck asking silly quiz questions to validate who you are, instead of using technology to make it easier.Matt Smallman's new book Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience covers these challenges in forensic detail and lays out an approach to resolving them using modern technologies such as Voice Biometrics and Network Authentication that is as applicable to Voice User Interfaces as it is to the Call Centre.Matt's book is launched today and he will be joining me live (5pm BST, 12pm EDT, 9am PDT) on the VUX World podcast to discuss the book and it's implications for Voice AI. You can join us live and be able to ask questionsDownload the book on kindle us- https://amzn.to/3Lbzy1mDownload the book on kindle uk- https://amzn.to/3wCAdEYBuy the book- https://amzn.to/3Lbzy1mPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai Hosted on Acast. See acast.com/privacy for more information.

Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company will speak to you about your needs? The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. For many interactions, we need to know who the user is claiming to be and be confident that they are that person. Most of these challenges keep companies stuck asking silly quiz questions to validate who you are, instead of using technology to make it easier.Matt Smallman's new book Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience covers these challenges in forensic detail and lays out an approach to resolving them using modern technologies such as Voice Biometrics and Network Authentication that is as applicable to Voice User Interfaces as it is to the Call Centre.Matt's book is launched today and he will be joining me live (5pm BST, 12pm EDT, 9am PDT) on the VUX World podcast to discuss the book and it's implications for Voice AI. You can join us live and be able to ask questionsDownload the book on kindle us- <a href="https://amzn.to/3Lbzy1m" rel="nofollow" target="_blank">https://amzn.to/3Lbzy1m</a>Download the book on kindle uk- <a href="https://amzn.to/3wCAdEY" rel="nofollow" target="_blank">https://amzn.to/3wCAdEY</a>Buy the book- <a href="https://amzn.to/3Lbzy1m" rel="nofollow" target="_blank">https://amzn.to/3Lbzy1m</a>Presented by Deepgram and <a href="http://Symbl.ai" rel="nofollow" target="_blank">Symbl.ai</a>Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: <a href="https://deepgram.com/vuxworld" rel="nofollow" target="_blank">https://deepgram.com/vuxworld</a>See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with <a href="http://Symbl.ai" rel="nofollow" target="_blank">Symbl.ai</a>’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at <a href="https://symbl.ai" rel="nofollow" target="_blank">https://symbl.ai</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Call centre authentication with Matt Smallman, Founder, SymNex Consulting

Matt is passionate about helping contact centres and customers have a better experience when it comes to identification and authentication. A voice biometrics expert Matt has written a book called 'Unlock your call centre' in this episode he tells tells us all about it and also covers;  - We all tolerate poor security experiences without really understanding their implications (particularly on front line colleagues) - Organisations need to understand where they are starting from - It’s not always as clear cut or visible as you might think - tools on web site - Advanced technology solutions are increasingly accessible for all types of organisations - need to choose the right ones for your context Well done Matt on a great book - the more books about our industry the better.--- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

Matt is passionate about helping contact centres and customers have a better experience when it comes to identification and authentication. A voice biometrics expert Matt has written a book called 'Unlock your call centre' in this episode he tells tells us all about it and also covers;  - We all tolerate poor security experiences without really understanding their implications (particularly on front line colleagues) - Organisations need to understand where they are starting from - It’s not always as clear cut or visible as you might think - tools on web site - Advanced technology solutions are increasingly accessible for all types of organisations - need to choose the right ones for your context Well done Matt on a great book - the more books about our industry the better.--- Send in a voice message: <a href="https://podcasters.spotify.com/pod/show/get-out-of-wrap/message" rel="nofollow" target="_blank">https://podcasters.spotify.com/pod/show/get-out-of-wrap/message</a>