Sean Minter's guest appearances

Sean Minter

Fast Leader Show | The Show for the Customer-centric Leader

Customer Driven with Chad McDaniel

CX on Point with Miguel Ramos

Dorie Clark

Chris Westfall

John Lee Dumas

Mark Babbitt

Allison Smith

Ronald Reagan

Marc Allen

Mike Myer

Bob Burg

Jeffrey Shaw

Ryan Coon

Lolly Daskal

Jonathan Raymond

Stacey Hanke

David Wood

OwlTail

Coaching is one of the most critical components of any contact center, particularly during the pandemic. Miguel and Sean Minter, CEO of AmplifAI share fantastic insights on coaching and the impact on agent performance.

Coaching is one of the most critical components of any contact center, particularly during the pandemic. Miguel and Sean Minter, CEO of AmplifAI share fantastic insights on coaching and the impact on agent performance.

EP-002 CX on Point with Sean Minter

Welcome to the latest episode of Customer Driven with Chad McDaniel! Chad is talking with Sean Minter, Founder and CEO of AmplifAI Solutions, an Employee Development and Performance Management company. Sean’s company utilizes AI-based technology to leverage machine learning to improve performance results and service experience.   Chad and Sean discuss the current state of agent success in customer experience, and how to utilize data sets to replicate success and improve customer care across your entire team. Additionally, how data is evolving and how it may change expectations for your top performers.     Please be sure to rate and subscribe on Apple Podcasts, Stitcher and Spotify! 

Welcome to the latest episode of Customer Driven with Chad McDaniel! Chad is talking with Sean Minter, Founder and CEO of AmplifAI Solutions, an Employee Development and Performance Management company. Sean’s company utilizes AI-based technology to leverage machine learning to improve performance results and service experience.  Chad and Sean discuss the current state of agent success in customer experience, and how to utilize data sets to replicate success and improve customer care across your entire team. Additionally, how data is evolving and how it may change expectations for your top performers.   Please be sure to rate and subscribe on <a href="https://itunes.apple.com/us/podcast/customer-driven-with-chad-mcdaniel/id1439848457?mt=2" rel="noopener nofollow" target="_blank">Apple Podcasts</a>, <a href="https://www.stitcher.com/podcast/chad-mcdaniel/customer-driven-with-chad-mcdaniel" rel="noopener nofollow" target="_blank">Stitcher</a> and <a href="https://open.spotify.com/show/0GWpONf1L2rp4O1J2AplVL?si=lnU8HLiUSsSxXEEpOQIBGQ" rel="noopener nofollow" target="_blank">Spotify</a>!

Streamlining Agent Experience to Elevate Customer Experience with Sean Minter, Founder and CEO of AmplifAI Solutions

Sean Minter had a client that was extremely customer experience oriented. But when he observed his staff trying to deliver a great customer experience on his client’s behalf, he realized they were eager but didn’t have the tools to do a good job.

Sean Minter had a client that was extremely customer experience oriented. But when he observed his staff trying to deliver a great customer experience on his client’s behalf, he realized they were eager but didn’t have the tools to do a good job.

220: Sean Minter: They were eager, but didn’t have the tools.