Carlo Pignataro's guest appearances

Carlo Pignataro

The Innovation Show

The Shift Control Sales Podcast

Aidan Connolly

David Allen

Steve Earle

Pam Grout

Kevin Young

Nir Eyal

Julian Treasure

Chris Westfall

Michael Bungay Stanier

Srini Pillay

Steven Kotler

Seth Godin

Daniel Z. Lieberman

Daniel Amen

Bobby Duffy

OwlTail

Today’s guest invites us to focus our attention on a theme central to the development of all companies and professionals: customer service, or rather, the overall experience we offer customers.We live in the era of experience, and against a growing number of chatbots and automated systems, we paradoxically expect businesses to invest more and more in human traits such as listening, willingness, and values.So, what has customer service become today? What path should you take if you work in direct contact with the audience but do not want to be engulfed by the tsunami of technology? How should companies get ready for this if they do not want to be caught unawares?Serve with Style raises vital questions for every market player. It offers a specific path to help develop methods of organisation and professional skills which are becoming increasingly priceless in today’s business world and will be essential tomorrow.More about Carlo here: www.carlopignataro.com

Today’s guest invites us to focus our attention on a theme central to the development of all companies and professionals: customer service, or rather, the overall experience we offer customers. We live in the era of experience, and against a growing number of chatbots and automated systems, we paradoxically expect businesses to invest more and more in human traits such as listening, willingness, and values. So, what has customer service become today? What path should you take if you work in direct contact with the audience but do not want to be engulfed by the tsunami of technology? How should companies get ready for this if they do not want to be caught unawares? Serve with Style raises vital questions for every market player. It offers a specific path to help develop methods of organisation and professional skills which are becoming increasingly priceless in today’s business world and will be essential tomorrow. More about Carlo here: <a href="http://www.carlopignataro.com" rel="nofollow" target="_blank">www.carlopignataro.com</a>

Serve with Style: Customer Service in the Age of Experience and AI with Carlo Pignataro

Delighted to be presenting this episode of the shift control podcast - in discussion with Carlo Pignataro author of the brilliant Sell With Style.Sell with Style: The Ultimate Guide to Luxury Selling is easily one of the best books on sales, branding and value delivery on the market. Carlo gives some great insights into personal branding, offering value and the idea of "perceived value" and shares some of his experience working for some of the biggest brands in the luxury market.It was a genuine honour for me to have this discussion with Carlo - and my first online / Skype podcast - so please forgive my first night nerves.Enjoy.

Delighted to be presenting this episode of the shift control podcast - in discussion with Carlo Pignataro author of the brilliant Sell With Style. Sell with Style: The Ultimate Guide to Luxury Selling is easily one of the best books on sales, branding and value delivery on the market. Carlo gives some great insights into personal branding, offering value and the idea of "perceived value" and shares some of his experience working for some of the biggest brands in the luxury market. It was a genuine honour for me to have this discussion with Carlo - and my first online / Skype podcast - so please forgive my first night nerves. Enjoy.

Episode 16: Sell With Style - in conversation with Carlo Pignataro