Carolyne Truelove's guest appearances

Carolyne Truelove

One on One Interviews

Tell Me Why

Press 1 For Nick

Barbara Corcoran

Brian Scudamore

Wade Foster

Dan Miller

Anthony Smith

Pamela Wilson

Jeff Bezos

James Ross

Dennis Mortensen

Paul Greenberg

Kieran Flanagan

Des Traynor

Rod Drury

Jay Baer

Timo Rein

OwlTail

In the latest episode of Tell Me Why, Carolyne Truelove, Vice President of Reservations and Service Recovery, and Kim Cisek, Vice President of Customer Experience, join Ron DeFeo, Chief Communications Officer, to talk about how we’re working to deliver a better experience across all touch points of the customer journey through technology and investments in our products.

S6:E6 – ‘Focused on a consistent, convenient & connected experience’ — Carolyne Truelove & Kim Cisek

Fanatics

Those who know me, know I’m a big Los Angeles Rams fan.  Even those who don’t know me, but watch any of the LinkedIn Live conversations I do for this series know that, as I where at least one piece of Rams gear on every one of the convos I’ve done.Needless to say I have a problem. But I’m not alone in this, as rabid sports fans of all kinds go to Fanatics.com on a regular basis to spend even more money on whatever the latest piece of gear is.  Which is why I’ve been wanting to have a conversation with Carolyne Truelove, Head of Global Fan Experience for Fanatics.  During a recent LinkedIn Live conversation, Carolyne shared why Fanatics talks in terms of fan experience instead of customer experience, why employees are called athletes and managers, and why she feels employee experience and corporate culture are directly connected to the experiences fans have with the company.

Those who know me, know I’m a big Los Angeles Rams fan.  Even those who don’t know me, but watch any of the LinkedIn Live conversations I do for this series know that, as I where at least one piece of Rams gear on every one of the convos I’ve done.<br><br>Needless to say I have a problem. But I’m not alone in this, as rabid sports fans of all kinds go to <a href="http://Fanatics.com" rel="nofollow" target="_blank">Fanatics.com</a> on a regular basis to spend even more money on whatever the latest piece of gear is.  Which is why I’ve been wanting to have a conversation with Carolyne Truelove, Head of Global Fan Experience for Fanatics.  <br><br>During a recent LinkedIn Live conversation, Carolyne shared why Fanatics talks in terms of fan experience instead of customer experience, why employees are called athletes and managers, and why she feels employee experience and corporate culture are directly connected to the experiences fans have with the company.

Carolyne Truelove of Fanatics: Success in CX is Directly connected to success in Employee Experience