Lili Tomovich's guest appearances

Lili Tomovich

Authentic Influence

Chris Davis

Jason Harris

Michael Kushner

Anthony Marino

Brian Kenny

Randy Goldberg

Brian Smith

Bob Garfield

Daniella Yacobovsky

Roshini Raj

Henrik Werdelin

Jed Berger

Luke Droulez

Heidi Zak

Alexa Buckley

OwlTail

On today's episode, I am joined by Lilian Tomovich. Lili was most recently Chief Experience &amp; Marketing Officer of MGM Resorts International. Our conversation spans the hospitality and entertainment industries, and explores how customer experiences are tantamount to their growth and future.  Today, you'll learn:  Lili's experiences as part of the leadership team at MGM What Lili means by building a brand "inside out" as a means of differentiation How the hospitality industry gets as individual as possible in its curation of relationships with customers, featuring Lili's perspective from MGM What the "frozen middle" customer segment within hospitality is, how the industry is trying to get to know its constituents better, and the blending between an extremely personal touch and a scalable personalization strategy What trends are on the rise within hospitality, including predictions The differences between true loyalty and a pattern of purchases  Be sure to stay subscribed for more content and thought leadership like this, and do please leave a rating and review on iTunes if you like what you hear. Be sure to follow our LinkedIn page to catch all of our content there: https://www.linkedin.com/showcase/authentic-influence-podcast/. Reach out to Adam Conner on LinkedIn at https://www.linkedin.com/in/adamjconner/ or via email at adam.conner@govivoom.com with suggestions for guests, content, or general interest/feedback. Find more at https://www.podcast.vivoom.co/. Enjoy! Music: "Streetview" by Jahzzar is licensed under a Attribution-ShareAlike License (CC BY-SA 4.0)

On today's episode, I am joined by Lilian Tomovich. Lili was most recently Chief Experience &amp; Marketing Officer of MGM Resorts International. Our conversation spans the hospitality and entertainment industries, and explores how customer experiences are tantamount to their growth and future. Today, you'll learn: <ul> <li>Lili's experiences as part of the leadership team at MGM</li> <li>What Lili means by building a brand "inside out" as a means of differentiation</li> <li>How the hospitality industry gets as individual as possible in its curation of relationships with customers, featuring Lili's perspective from MGM</li> <li>What the "frozen middle" customer segment within hospitality is, how the industry is trying to get to know its constituents better, and the blending between an extremely personal touch and a scalable personalization strategy</li> <li>What trends are on the rise within hospitality, including predictions</li> <li>The differences between true loyalty and a pattern of purchases</li> </ul> Be sure to stay subscribed for more content and thought leadership like this, and do please leave a rating and review on iTunes if you like what you hear. Be sure to follow our LinkedIn page to catch all of our content there: <a href="https://www.linkedin.com/showcase/authentic-influence-podcast/" rel="nofollow" target="_blank">https://www.linkedin.com/showcase/authentic-influence-podcast/</a>. Reach out to Adam Conner on LinkedIn at <a href="https://www.linkedin.com/in/adamjconner/" rel="nofollow" target="_blank">https://www.linkedin.com/in/adamjconner/</a> or via email at adam.conner@govivoom.com with suggestions for guests, content, or general interest/feedback. Find more at <a href="https://www.podcast.vivoom.co/" rel="nofollow" target="_blank">https://www.podcast.vivoom.co/</a>. Enjoy! Music: "Streetview" by Jahzzar is licensed under a Attribution-ShareAlike License <a href="https://creativecommons.org/licenses/by-sa/4.0/" rel="nofollow" target="_blank">(CC BY-SA 4.0)</a>

Lili Tomovich on the Frozen Middle of Hospitality