Jim Keiffer's guest appearances

Jim Keiffer

StoryConnect: The Podcast

Keith Jones

Fred Johnson

Brandon Johnson

Matt Krueger

Brian Ford

Katie Fleming

Nathan Collier

Kelly Swanson

John Formica

Zach Moore

Karen Wilson

David Murphy

Steve Sax

Andy Johns

Scott Peters

OwlTail

If your company wants to reach its goals, improve its results and become more competitive, the Baldrige Framework provides a system for moving you toward excellence. In his presentation to on the conference main stage, Keiffer dove deep into the Customer Focus leg of the Leadership Triad, exploring how customer expectations, engagement and communication can inform your pursuit of overall leadership excellence. For more information on putting this training to work in your organization, contact Jim at jim.keiffer@wordsouth.com

154 A Framework for Listening to your Customers, With Jim Keiffer

Jim Keiffer is President of Keiffer Energy and Management Consulting. His four decades in the natural gas and electricity industry include many year leading marketing as well as customer strategy/support for TVA. In this episode of StoryConnect: The Podcast, Jim talks about how utilities can increase customer participation in their programs. This interview was recorded just before StoryConnect: The Conference in September 2015.

002 Increasing Program Participation, with Jim Keiffer