Matt Purselle's guest appearances

Matt Purselle

Driving Change at ATI

Remarkable Results Radio Podcast

Leon Anderson

Russ Crosby

Dave Erb

Steve Ciabattoni

Tony Adams

Mike Michalowicz

Mike Davidson

Joe Hanson

Chris Gardner

Tim Dwyer

Tom Ziglar

Ryan Blair

John Maxwell

Jim Cathcart

Jeff Buckley

OwlTail

Revolution is a Mercedes-Benz and smart Specialist. Matt Purcelle, the owner of Revolution, has more than 20 years working exclusively with Mercedes-Benz vehicles. His passion for the Mercedes-Benz brand began at a young age while riding around in his grandmother’s 1972 280SE 4.5, which he still owns and keeps in showroom condition. He got his start working on Mercedes-Benz when he took, what was supposed to be a summer job, at a local Mercedes specialty repair shop after his junior year at Georgia Tech. That job was so much fun he didn’t return to school in the fall. He is now an ASE certified Master Technician with additional certifications in Advanced Engine Performance and Light Duty Diesel Vehicles. What little free time he gets is spent cooking with his wife and three children and trying to become a better tennis player. Talking Points:  Matt wears a bow tie to work every day. He’ll tell you why. Treat every customer like you would your mother. At Revolution, they wash and vacuum every car that comes in the shop. Matt feels this is part of his strong differentiation in the market. Customer waiting area has chocolates. Customers love ’em. They keep a vegetable garden in the front of the shop. They grow their customers like they grow their vegetables. Referrals have driven his success. The growth rate in the business is 10% with no advertising budget for new customers. Will build a new building in 2018. His dream shop.  He outgrew the space and parking. Will add double the footprint with up to 14 bays. Improved waiting room so there can be space for a comfortable engagement with customers.   Would have hired a coach sooner in his career. He wasn’t prepared to be a leader. Matt says that he is not a touchy-feely guy. But he has a special openness and honesty with his people. He has a great trust with this people.   Shop Profile  Number of locations: 1   Total square feet of all facilities: 7,500   Years in industry: 22   Years business ownership: 18   Number of technicians: 4   Number of service advisers: 2   Number of lifts: 9   Number of bays: 9   Days open: Mon – Fri   Annual estimated volume: $2M   Technician productivity: 105%   Labor rate: $145   Effective labor rate: $100   Average repair order (ARO): $650   Average car count: 56/Week   YTD gross profit percent: 45%   YTD net profit percent: 15%   Technician training hours per year: 8   Service adviser training hours per year: 8   CEO Trianing hours per year: Many   Specialty: Mercedes-Benz   ASE: Master, L1 and Light Diesel   Shop management system (SMS): Winworks Autoshop   Completely paperless?; Yes   Digital Vehicle Inspection: AutoVitals   Website provider: AutoVitals   Biggest challenges: Technician Shortage   Business coach: ATI   Mission Statement: Treat all of our customers as you would treat your mother.   Revolution Website Be socially involved and in touch with the show: FacebookTwitterLinked InEmailEventsSpeaking    This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com Download the Remarkable Results Radio listening APP for your smart device:

Revolution is a Mercedes-Benz and smart Specialist. Matt Purcelle, the owner of Revolution, has more than 20 years working exclusively with Mercedes-Benz vehicles. His passion for the Mercedes-Benz brand began at a young age while riding around in his grandmother’s 1972 280SE 4.5, which he still owns and keeps in showroom condition. He got his start working on Mercedes-Benz when he took, what was supposed to be a summer job, at a local Mercedes specialty repair shop after his junior year at Georgia Tech. That job was so much fun he didn’t return to school in the fall. He is now an ASE certified Master Technician with additional certifications in Advanced Engine Performance and Light Duty Diesel Vehicles. What little free time he gets is spent cooking with his wife and three children and trying to become a better tennis player. Talking Points: <ul> <li>Matt wears a bow tie to work every day. He’ll tell you why.</li> <li>Treat every customer like you would your mother.</li> <li>At Revolution, they wash and vacuum every car that comes in the shop. Matt feels this is part of his strong differentiation in the market.</li> <li>Customer waiting area has chocolates. Customers love ’em.</li> <li>They keep a vegetable garden in the front of the shop.</li> <li>They grow their customers like they grow their vegetables.</li> <li>Referrals have driven his success. The growth rate in the business is 10% with no advertising budget for new customers.</li> <li>Will build a new building in 2018. His dream shop. <ul> <li>He outgrew the space and parking.</li> <li>Will add double the footprint with up to 14 bays.</li> <li>Improved waiting room so there can be space for a comfortable engagement with customers.</li> </ul> </li> <li>Would have hired a coach sooner in his career. He wasn’t prepared to be a leader.</li> <li>Matt says that he is not a touchy-feely guy. But he has a special openness and honesty with his people. He has a great trust with this people.</li> </ul> Shop Profile Number of locations: 1 Total square feet of all facilities: 7,500 Years in industry: 22 Years business ownership: 18 Number of technicians: 4 Number of service advisers: 2 Number of lifts: 9 Number of bays: 9 Days open: Mon – Fri Annual estimated volume: $2M Technician productivity: 105% Labor rate: $145 Effective labor rate: $100 Average repair order (ARO): $650 Average car count: 56/Week YTD gross profit percent: 45% YTD net profit percent: 15% Technician training hours per year: 8 Service adviser training hours per year: 8 CEO Trianing hours per year: Many Specialty: Mercedes-Benz ASE: Master, L1 and Light Diesel Shop management system (SMS): Winworks Autoshop Completely paperless?; Yes Digital Vehicle Inspection: AutoVitals Website provider: AutoVitals Biggest challenges: Technician Shortage Business coach: ATI Mission Statement: Treat all of our customers as you would treat your mother. <a href="http://revolutionbenz.com/" rel="noopener noreferrer nofollow" target="_blank">Revolution Website</a> Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow noopener noreferrer" target="_blank">Facebook</a><a href="http://bit.ly/1Qn68fO" rel="nofollow noopener noreferrer" target="_blank">Twitter</a><a href="http://bit.ly/1SVqRvh" rel="nofollow noopener noreferrer" target="_blank">Linked In</a><a href="mailto:carm@remarkableresults.biz" rel="nofollow noopener noreferrer">Email</a><a href="https://remarkableresults.biz/events" rel="noopener noreferrer nofollow" target="_blank">Events</a><a href="https://remarkableresults.biz/speaking" rel="noopener noreferrer nofollow" target="_blank">Speaking</a> <a href="http://http://eepurl.com/bhqME9" rel="noopener noreferrer nofollow" target="_blank"></a> This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at <a href="http://fmmotorparts.com/" rel="nofollow noopener noreferrer" target="_blank">fmmotorparts.com</a>  and <a href="http://fmgaragegurus.com/" rel="nofollow noopener noreferrer" target="_blank">fmgaragegurus.com</a> Download the Remarkable Results Radio listening APP for your smart device:

RR 301: Matt Purselle from Revolution

Do you know what makes you different?  Is there something you do that no other shop does?  Today fellow shop owner Matt Purselle tells us what makes his shop different and how he uses this to connect with people.

Do you know what makes you different?  Is there something you do that no other shop does?  Today fellow shop owner Matt Purselle tells us what makes his shop different and how he uses this to connect with people.

11 – How do you Stand out? – Driving Change from ATI Podcast – Matt Purselle