Mark Hocknell

4 Podcast Episodes

Franchise Radio 134 Want To Be A Customer Centric Business? Here’s How With Mark Hocknell

Franchise Radio 134 Want To Be A Customer Centric Business? Here’s How With Mark Hocknell

Franchise Radio 134 Want To Be A Customer Centric Business? Here’s How With Mark Hocknell by Brian Keen

15 Jun 2022

44mins

Profit By Design, Customer Centricity, And Segmenting Your Customers on What They Value, with Mark Hocknell

Profit By Design, Customer Centricity, And Segmenting Your Customers on What They Value, with Mark Hocknell

Today's guest is Mark Hocknell, Author of Profit By Design: How to Create A Customer Portfolio Full of Profitable Promot... Read more

31 Mar 2021

1hr 5mins

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EP#32: Improving outcome measurement in Government, with Mark Hocknell

EP#32: Improving outcome measurement in Government, with Mark Hocknell

Mark Hocknell has over 25 years of experience in corporate management, consulting and academia. He has completed his Mas... Read more

29 Apr 2019

33mins

Mark Hocknell on Customer Centricity, Net Promoter Scores and Managing Your Team.

Mark Hocknell on Customer Centricity, Net Promoter Scores and Managing Your Team.

In this episode we talk to Customer Centricity expert Mark Hocknell.We speak about the challenges Mark faced managing la... Read more

1 Mar 2017

1hr 6mins

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