4 Podcast Episodes
Franchise Radio 134 Want To Be A Customer Centric Business? Here’s How With Mark Hocknell
Franchise Radio 134 Want To Be A Customer Centric Business? Here’s How With Mark Hocknell
Franchise Radio 134 Want To Be A Customer Centric Business? Here’s How With Mark Hocknell by Brian Keen
15 Jun 2022
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44mins
Profit By Design, Customer Centricity, And Segmenting Your Customers on What They Value, with Mark Hocknell
Profit By Design, Customer Centricity, And Segmenting Your Customers on What They Value, with Mark Hocknell
Today's guest is Mark Hocknell, Author of Profit By Design: How to Create A Customer Portfolio Full of Profitable Promot... Read more
31 Mar 2021
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1hr 5mins
EP#32: Improving outcome measurement in Government, with Mark Hocknell
EP#32: Improving outcome measurement in Government, with Mark Hocknell
Mark Hocknell has over 25 years of experience in corporate management, consulting and academia. He has completed his Mas... Read more
29 Apr 2019
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33mins
Mark Hocknell on Customer Centricity, Net Promoter Scores and Managing Your Team.
Mark Hocknell on Customer Centricity, Net Promoter Scores and Managing Your Team.
In this episode we talk to Customer Centricity expert Mark Hocknell.We speak about the challenges Mark faced managing la... Read more
1 Mar 2017
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1hr 6mins