Josh Feast's guest appearances

Josh Feast

The Ricochet Audio Network Superfeed

Work that Matters by WorqIQ

Punk CX with Adrian Swinscoe

The Agile Brand with Greg Kihlstrom

JobMakers

The Feelings Lab

Tami Simon

Fred Armisen

Alex Nowrasteh

John Hodgman

Sonny Vu

Jason Silva

Dacher Keltner

Cassidy Lichtman

Ali Kolbert

Christina Qi

Roger Magalhaes

Mei Xu

Semyon Dukach

Daniel Perez

Larry Kim

OwlTail

Today we’re going to talk about the relationship between human empathy and conversation AI, and how those two can work together to help both customers and brands by improving the customer experience. To help me discuss this topic, I’d like to welcome Josh Feast, CEO and Co-Founder at Cogito Corporation. RESOURCES The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Today we’re going to talk about the relationship between human empathy and conversation AI, and how those two can work together to help both customers and brands by improving the customer experience. To help me discuss this topic, I’d like to welcome Josh Feast, CEO and Co-Founder at Cogito Corporation. RESOURCES The Agile Brand podcast website: <a href="https://www.gregkihlstrom.com/theagilebrandpodcast" rel="nofollow" target="_blank">https://www.gregkihlstrom.com/theagilebrandpodcast</a> Sign up for The Agile Brand newsletter here: <a href="https://www.gregkihlstrom.com/" rel="nofollow" target="_blank">https://www.gregkihlstrom.com</a> Get the latest news and updates on LinkedIn here: <a href="https://www.linkedin.com/company/the-agile-brand/" rel="nofollow" target="_blank">https://www.linkedin.com/company/the-agile-brand/</a> For consulting on marketing technology, customer experience, and more visit GK5A: <a href="https://www.gk5a.com" rel="nofollow" target="_blank">https://www.gk5a.com</a> The Agile Brand podcast is brought to you by TEKsystems.Learn more <a href="https://www.teksystems.com/versionnextnow" rel="nofollow" target="_blank">here:</a> <a href="https://www.teksystems.com/versionnextnow" rel="nofollow" target="_blank">https://www.teksystems.com/versionnextnow</a> The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. <a href="https://www.missinglink.company/" rel="nofollow" target="_blank">https://www.missinglink.company</a>

#340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito

Join Hume AI CEO Dr. Alan Cowen, Cogito CEO Josh Feast and host Matt Forte as they discuss the potential for AI tools to bring more empathy to customer service. Customer service conversations can affect our quality of life, so whether we feel heard rightly determines our perception of brands.The Feelings Lab, presented by Hume AI, explores the frontier of emotion science and its lessons for creating a more empathic future. We’ll discover how scientists and technologists are integrating empathy into social media tools, robots, digital art, and more, with the goal of building equity and compassion into these ubiquitous AI systems. Each week, join our panel of expert hosts, and emotionally attuned guests, to learn how empathic technologies are shaping the modern world.Subscribe, and tell a friend to subscribe wherever you get your podcasts!Apple: https://apple.co/3iaXAO7Spotify: https://spoti.fi/3zM0lvhCheck us out at: https://hume.aiLinkedIn: https://www.linkedin.com/company/hume-aiYouTube: https://bit.ly/3zS3EkqTwitter: @hume__aiIf you have any questions you'd like answered in an upcoming episode, feel free to send them to thefeelingslab@hume.ai.About Hume AI: Hume AI is an AI research lab and technology company. Our mission is to ensure that future technology is built to serve our emotions, ensuring that as AI gets smarter it remains aligned with our goals.

Join Hume AI CEO Dr. Alan Cowen, Cogito CEO Josh Feast and host Matt Forte as they discuss the potential for AI tools to bring more empathy to customer service. Customer service conversations can affect our quality of life, so whether we feel heard rightly determines our perception of brands. The Feelings Lab, presented by Hume AI, explores the frontier of emotion science and its lessons for creating a more empathic future. We’ll discover how scientists and technologists are integrating empathy into social media tools, robots, digital art, and more, with the goal of building equity and compassion into these ubiquitous AI systems. Each week, join our panel of expert hosts, and emotionally attuned guests, to learn how empathic technologies are shaping the modern world. Subscribe, and tell a friend to subscribe wherever you get your podcasts! Apple: <a href="https://apple.co/3iaXAO7" rel="nofollow" target="_blank">https://apple.co/3iaXAO7</a> Spotify: <a href="https://spoti.fi/3zM0lvh" rel="nofollow" target="_blank">https://spoti.fi/3zM0lvh</a> Check us out at: <a href="https://hume.ai" rel="nofollow" target="_blank">https://hume.ai</a> LinkedIn: <a href="https://www.linkedin.com/company/hume-ai" rel="nofollow" target="_blank">https://www.linkedin.com/company/hume-ai</a> YouTube: <a href="https://bit.ly/3zS3Ekq" rel="nofollow" target="_blank">https://bit.ly/3zS3Ekq</a> Twitter: @hume__ai If you have any questions you'd like answered in an upcoming episode, feel free to send them to thefeelingslab@hume.ai. About Hume AI: Hume AI is an AI research lab and technology company. Our mission is to ensure that future technology is built to serve our emotions, ensuring that as AI gets smarter it remains aligned with our goals.

23. The Feelings Lab - Compassion & Customer Service w/ Josh Feast

This week on JobMakers, Guest Host Jo Napolitano talks with Josh Feast, the CEO and Co-Founder of Cogito, a Boston-based software company that deploys Artificial Intelligence (AI) to help employers in a wide variety of industries improve their customer service call centers. Josh got his start creating innovative technology to improve case management for a social services agency in New Zealand, before coming to America on a Fulbright scholarship to earn an MBA at MIT Sloan. In this episode, they discuss the many applications of Artificial Intelligence, how it helps provide emotional intelligence to augment management practices at large organizations, and how to address some of the concerns about privacy and bias that have been raised around its use. Guest: Josh Feast is the CEO and Co-Founder of Cogito, a Boston-based software company with 200 employees, that uses human-aware technology to instantly analyze hundreds of conversational behaviors. This technology provides live in-call guidance and a real-time measure of customer experience, and is currently used in the world’s most successful enterprises. Josh has more than a decade of experience as a senior executive and is regularly quoted in Forbes, Fortune, and The Wall Street Journal. He holds an MBA from the MIT Sloan School of Management where he was the Platinum-Triangle Fulbright Scholar in Entrepreneurship, and a Bachelor of Technology from Massey University in New Zealand. Guest Host: Jo Napolitano is an award-winning reporter, having investigated topics in science, education, and immigration for The New York Times, Chicago Tribune, and Newsday. Public education remains her primary focus. She first spotted the trend of public schools turning away immigrant children in 2014, when she was a senior reporter for Newsday. Months of research showed the trend was nationwide and won Napolitano a Spencer Education Fellowship to Columbia University to write her debut book, The School I Deserve: Six Young Refugees and Their Fight for Equality in America. Published by Beacon Press in 2021, the book tracks the progress of new immigrant children as they relocate from Syria and other locations to suburban and rural America. Born in Bogota, Colombia and abandoned at a bus stop days later, Napolitano spent the first months of her life in an orphanage. Adopted and raised by a single parent in New York, she went on to earn a degree from Northwestern University’s Medill School of Journalism. “JobMakers” Host Denzil Mohammed is off this week. Contact JobMakers at denzil@jobmakerspodcast.org. Join the conversation and comment on this podcast episode: https://ricochet.com/podcast/jobmakers/josh-feast-answers-the-call-with-ai/.Now become a Ricochet member for only $5.00 a month! Join and see what you’ve been missing: https://ricochet.com/membership/.Subscribe to JobMakers in Apple Podcasts (and leave a 5-star review, please!), or by RSS feed. For all our podcasts in one place, subscribe to the Ricochet Audio Network Superfeed in Apple Podcasts or by RSS feed. Follow JobMakers on Send any suggestions, tips, and fan mail to denzil@jobmakerspodcast.org.

This week on JobMakers, Guest Host Jo Napolitano talks with Josh Feast, the CEO and Co-Founder of Cogito, a Boston-based software company that deploys Artificial Intelligence (AI) to help employers in a wide variety of industries improve their customer service call centers. Josh got his start creating innovative technology to improve case management for a social services agency in New Zealand, before coming to America on a Fulbright scholarship to earn an MBA at MIT Sloan. In this episode, they discuss the many applications of Artificial Intelligence, how it helps provide emotional intelligence to augment management practices at large organizations, and how to address some of the concerns about privacy and bias that have been raised around its use. Guest: Josh Feast is the CEO and Co-Founder of <a href="https://cogitocorp.com/" rel="noopener noreferrer nofollow" target="_blank">Cogito</a>, a Boston-based software company with 200 employees, that uses human-aware technology to instantly analyze hundreds of conversational behaviors. This technology provides live in-call guidance and a real-time measure of customer experience, and is currently used in the world’s most successful enterprises. Josh has more than a decade of experience as a senior executive and is regularly quoted in Forbes, Fortune, and The Wall Street Journal. He holds an MBA from the MIT Sloan School of Management where he was the Platinum-Triangle Fulbright Scholar in Entrepreneurship, and a Bachelor of Technology from Massey University in New Zealand. Guest Host: Jo Napolitano is an award-winning reporter, having investigated topics in science, education, and immigration for The New York Times, Chicago Tribune, and Newsday. Public education remains her primary focus. She first spotted the trend of public schools turning away immigrant children in 2014, when she was a senior reporter for Newsday. Months of research showed the trend was nationwide and won Napolitano a Spencer Education Fellowship to Columbia University to write her debut book, <a href="https://www.jonapolitano.com/the-school-i-deserve" rel="noopener noreferrer nofollow" target="_blank">The School I Deserve: Six Young Refugees and Their Fight for Equality in America</a>. Published by Beacon Press in 2021, the book tracks the progress of new immigrant children as they relocate from Syria and other locations to suburban and rural America. Born in Bogota, Colombia and abandoned at a bus stop days later, Napolitano spent the first months of her life in an orphanage. Adopted and raised by a single parent in New York, she went on to earn a degree from Northwestern University’s Medill School of Journalism. “JobMakers” Host Denzil Mohammed is off this week. Contact JobMakers at <a href="mailto:denzil@jobmakerspodcast.org" rel="noopener noreferrer">denzil@jobmakerspodcast.org</a>. Join the conversation and comment on this podcast episode: <a href="https://ricochet.com/podcast/jobmakers/josh-feast-answers-the-call-with-ai/" rel="nofollow" target="_blank">https://ricochet.com/podcast/jobmakers/josh-feast-answers-the-call-with-ai/</a>. Now become a Ricochet member for only $5.00 a month! Join and see what you’ve been missing: <a href="https://ricochet.com/membership/" rel="payment nofollow" target="_blank">https://ricochet.com/membership/</a>. Subscribe to <a href="https://podcasts.apple.com/us/podcast/jobmakers/id1558561647" rel="nofollow" target="_blank">JobMakers in Apple Podcasts</a> (and <a href="https://ricochet.com/kb/leave-5-star-podcast-review-itunes/" rel="nofollow" target="_blank">leave a 5-star review</a>, please!), or by <a href="https://ricochet.com/series/jobmakers/feed" rel="nofollow" target="_blank">RSS feed</a>. For all our podcasts in one place, subscribe to the <a href="https://itunes.apple.com/us/podcast/the-ricochet-audio-network-superfeed/id960814054?mt=2" rel="nofollow" target="_blank">Ricochet Audio Network Superfeed in Apple Podcasts</a> or by <a href="https://ricochet.com/superfeed/" rel="nofollow" target="_blank">RSS feed</a>. Follow JobMakers on Send any suggestions, tips, and fan mail to denzil@jobmakerspodcast.org.

E10. Josh Feast Answers the Call with AI