Laurence Buchanan's guest appearances

Laurence Buchanan

The Irish Tech News Podcast

Punk CX with Adrian Swinscoe

CRM Thought Leaders in Their Own Words

Rana El Kaliouby

Mark Schaefer

Mark Curtis

Guy Kawasaki

Tom Peters

Mary Barbera

Richard Johnson

Gary Vaynerchuk

David Katz

Michael Mann

Seth Godin

Mike Weeks

Chris Brogan

Darren Hardy

Derek Murphy

OwlTail

This is the twelfth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses. Previously, in Adobe, Customer Experience Management (CEM) and fear in the boardroom, I spoke to Rob Pinkerton, Senior Director of Product Marketing, Customer Experience Management across at Adobe. Today, I want to introduce you to Laurence Buchanan who is Head of CRM &amp; Social CRM at Capgemini here in the UK. Our discussion focused on creating a customer centric business in the modern world.

This is the twelfth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses. Previously, in <a href="http://www.adrianswinscoe.com/blog/adobe-customer-experience-management-cem-and-fear-in-the-boardroom-interview-with-rob-pinkerton/" rel="nofollow" target="_blank">Adobe, Customer Experience Management (CEM) and fear in the boardroom</a>, I spoke to Rob Pinkerton, Senior Director of Product Marketing, Customer Experience Management across at Adobe. Today, I want to introduce you to Laurence Buchanan who is Head of CRM &amp; Social CRM at Capgemini here in the UK. Our discussion focused on creating a customer centric business in the modern world.

Social CRM, Customer Centric and Agile Business:Interview with Laurence Buchanan

Ronan talks to Laurence Buchanan from EY who is one of the keynote speakers at Dublin Tech Summit. Laurence talks about digital transformation, doing digital versus being digital, digital factories and gives a few client case studies.

Laurence Buchanan head of digital with EY for the whole of EMEIA