Arundhati Balachandran's guest appearances

Arundhati Balachandran

SaaS Sessions

CHURN.FM

Patrick Thompson

Guillaume Cabane

Puneet Kataria

Kieran Flanagan

Ryan Robinson

Samuel Hulick

Brian Balfour

Janna Bastow

Michael Redbord

Julien Codorniou

Patrick Campbell

David Skok

Shaun Clowes

Nick Franklin

Val Geisler

OwlTail

Chargebee

In this episode, we hosted Arundhati Balachandran, Senior Director, Customer Success at Chargebee, to discuss being data-driven in the customer success world.  Arundhati made the shift from Sales to Customer Success at Chargebee and is now leading the team.  She talks about the imp metrics for CS teams and the less popular but critical metrics they track at Chargebee. She also emphasizes the Net Retention Rate and its importance. All this and more with Arundhati in this episode. Connect with Arundhati on LinkedIn - https://www.linkedin.com/in/abalach/?originalSubdomain=in Check out SaaS jobs here - https://pallet.xyz/list/saas-jobs/jobs

In this episode, we hosted Arundhati Balachandran, Senior Director, Customer Success at Chargebee, to discuss being data-driven in the customer success world.  Arundhati made the shift from Sales to Customer Success at Chargebee and is now leading the team.  She talks about the imp metrics for CS teams and the less popular but critical metrics they track at Chargebee. She also emphasizes the Net Retention Rate and its importance. All this and more with Arundhati in this episode. Connect with Arundhati on LinkedIn - <a href="https://www.linkedin.com/in/abalach/?originalSubdomain=in" rel="nofollow" target="_blank">https://www.linkedin.com/in/abalach/?originalSubdomain=in</a> Check out SaaS jobs here - https://pallet.xyz/list/saas-jobs/jobs

S5E1 - Data driven Customer Success ft. Arundhati Balachandran, Senior Director, Customer Success at Chargebee

Today on Churn.fm, we have Arundhati Balachandran, Director of Customer Sucess at Chargebee.In today's episode, we discussed about the role of Chargebee's customer success team in enabling expansion revenue, the specialization within the team, and the importance of cross-team collaboration in fighting churn.We also dived deep into how data plays a role in deciding customer touchpoints, the customer onboarding process within Chargebee, and Arundhati's one piece of advice for any company battling with churn. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Today on <a href="http://Churn.fm" rel="nofollow" target="_blank">Churn.fm</a>, we have Arundhati Balachandran, Director of Customer Sucess at Chargebee.In today's episode, we discussed about the role of Chargebee's customer success team in enabling expansion revenue, the specialization within the team, and the importance of cross-team collaboration in fighting churn.We also dived deep into how data plays a role in deciding customer touchpoints, the customer onboarding process within Chargebee, and Arundhati's one piece of advice for any company battling with churn. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

EP47 | Arundhati Balachandran - How Chargebee’s Customer Success team increases expansion revenue with data