David Duncan's guest appearances

David Duncan

Sex With Emily

The Marketing Book Podcast

Don't Feed The Trolls

A View from the Bunker

The CyberJungle

Revelations Radio Network

AM Hodgepodge

Oral Arguments for the Court of Appeals for the Ninth Circuit

My Camino - the podcast

StoryCorps Salem

Helping Sells Radio

Sales Tuners

The Disruptive Voice

The Nerdynomicon

Fringe Radio Network

Dorie Clark

David Dulany

Bob Moesta

Keith Giles

Brandon Bruce

Roderick Jefferson

Tim Chaffey

David Villanueva

Joe Taylor

Jamie Walden

Bryan Sawyer

Ted Vanlandeghem

Ray Gano

Doug Overmyer

Alain Hunkins

OwlTail

First Hospitality President and CEO David Duncan said there's a lot of reason for optimism with strong hotel operating metrics, but the transactions and development environment are significantly more difficult.Read more on CoStar.Click here to sign up for the Hotel News Now Daily Update. 

Hotel News Now

First Hospitality President and CEO David Duncan said there's a lot of reason for optimism with strong hotel operating metrics, but the transactions and development environment are significantly more difficult.<a href="https://www.costar.com/article/508237830/first-hospitality-ceo-hotel-industry-is-a-tale-of-two-cities" rel="nofollow" target="_blank">Read more on CoStar.</a><a href="https://www.costar.com/subscribe-hotel-news-now-newsletters" rel="nofollow" target="_blank">Click here</a> to sign up for the Hotel News Now Daily Update.

First Hospitality's David Duncan: Hotel Industry Is a 'Tale of Two Cities'

As a lifelong hunter, David Duncan, CEO &amp; Proprietor of Silver Oak in Napa Valley, has a keen appreciation for nature. This has driven David and Silver Oak to pursue many sustainability investments, including being the 1st existing winery and new build winery to be LEED Platinum certified and be at the forefront of energy efficiency for the last 20 years. From solar panels to using waste heat to get water up to sanitization temperatures, David dives into the details of Silver Oak’s sustainability efforts and how they think about them in terms of long-term return on investment. Detailed Show Notes: Silver Oak’s background - founded in 1972Two wineries - Oakville (Napa) and Alexander Valley (Sonoma)~100k cases/year~700 acres of vineyards, ~75% estate owned fruitFour wine brands total, and Oak Cooperage in MissouriSustainability efforts began in the vineyards in the late 90s, and early 2000sOakville winery2006 dumpster fire burnt the winery downWanted to do the right thing in re-building (2008)Installed solar panels and became 1st LEED Platinum winery (existing building)They looked at LED lighting, but it was 3x as expensive at the timeAlexander Valley wineryBuilt in 2014, 1st LEED Platinum winery (new build)A “living building,” which is mostly energy and water useUses ~1 gallon of water per gallon of wine vs. ~7 gallons of water as the industry averageGenerates 105% of annual electric usageAll LED lighting, which is now more cost-effectiveAmmonia chiller for glycol cooling to keep tanks cool - was old-school technology in the 30s and 40s; new technology is very efficientSanitation water uses solar power to heat to 105F, then waste heat from the cooling system adds 10-15F; the rest of the heating uses electricityIt has a 3-4 month peak season (harvest) where electric usage is higher and sometimes pulls from the electric grid; it has a small battery system but not a large oneUsed recycled materials, which reduced painting needsWorking towards LEED certification for other wineriesVineyards - moving towards electric tractors, but haven’t bought one yetCooperage - burns scrap wood to bend barrels instead of natural gasROI for sustainability2.5-year payback for Alexander Valley solar system - highest of all investmentsIt looks at the “life cost of building” to calculate ROI, a long-term evaluation - the long-term view matches the long-term production cycle (5 years to produce Silver Oak)No set target IRR cutoff, but ~5-year payback is the approximate cutoffLooks at the impact on employees, which they call “The Whole Bunch” like a bunch of grapes, and assesses the safety of workersHighest payback investments - solar panels and water use to treat barrels using recycled waterSustainability also improves quality - e.g., minimizing water use in vineyardsBarriers to making sustainability investments are often due to 1 chance a year to make changes; Silver Oak does small trials on 1-2 acres to evaluateShares learnings w/ the industry - gives many tours of winery and vineyards, interviews, seminars and conferences, works w/ UC DavisAlso improving packagingMoving towards a lighter glassThey used to send empty bottles to Canada to decorate and then ship them back to CA to fill. For the 1st time in 25 years, Silver Oak Napa Valley will have a paper label to avoid this environmental impact Get access to library episodes Hosted on Acast. See acast.com/privacy for more information.

XChateau Wine Podcast

As a lifelong hunter, David Duncan, CEO &amp; Proprietor of Silver Oak in Napa Valley, has a keen appreciation for nature. This has driven David and Silver Oak to pursue many sustainability investments, including being the 1st existing winery and new build winery to be LEED Platinum certified and be at the forefront of energy efficiency for the last 20 years. From solar panels to using waste heat to get water up to sanitization temperatures, David dives into the details of Silver Oak’s sustainability efforts and how they think about them in terms of long-term return on investment. Detailed Show Notes: Silver Oak’s background - founded in 1972<ul><li>Two wineries - Oakville (Napa) and Alexander Valley (Sonoma)</li><li>~100k cases/year</li><li>~700 acres of vineyards, ~75% estate owned fruit</li><li>Four wine brands total, and Oak Cooperage in Missouri</li></ul>Sustainability efforts began in the vineyards in the late 90s, and early 2000sOakville winery<ul><li>2006 dumpster fire burnt the winery down</li><li>Wanted to do the right thing in re-building (2008)</li><li>Installed solar panels and became 1st LEED Platinum winery (existing building)</li><li>They looked at LED lighting, but it was 3x as expensive at the time</li></ul>Alexander Valley winery<ul><li>Built in 2014, 1st LEED Platinum winery (new build)</li><li>A “living building,” which is mostly energy and water use</li><li>Uses ~1 gallon of water per gallon of wine vs. ~7 gallons of water as the industry average</li><li>Generates 105% of annual electric usage</li><li>All LED lighting, which is now more cost-effective</li><li>Ammonia chiller for glycol cooling to keep tanks cool - was old-school technology in the 30s and 40s; new technology is very efficient</li><li>Sanitation water uses solar power to heat to 105F, then waste heat from the cooling system adds 10-15F; the rest of the heating uses electricity</li><li>It has a 3-4 month peak season (harvest) where electric usage is higher and sometimes pulls from the electric grid; it has a small battery system but not a large one</li><li>Used recycled materials, which reduced painting needs</li></ul>Working towards LEED certification for other wineriesVineyards - moving towards electric tractors, but haven’t bought one yetCooperage - burns scrap wood to bend barrels instead of natural gasROI for sustainability<ul><li>2.5-year payback for Alexander Valley solar system - highest of all investments</li><li>It looks at the “life cost of building” to calculate ROI, a long-term evaluation - the long-term view matches the long-term production cycle (5 years to produce Silver Oak)</li><li>No set target IRR cutoff, but ~5-year payback is the approximate cutoff</li><li>Looks at the impact on employees, which they call “The Whole Bunch” like a bunch of grapes, and assesses the safety of workers</li></ul>Highest payback investments - solar panels and water use to treat barrels using recycled waterSustainability also improves quality - e.g., minimizing water use in vineyardsBarriers to making sustainability investments are often due to 1 chance a year to make changes; Silver Oak does small trials on 1-2 acres to evaluateShares learnings w/ the industry - gives many tours of winery and vineyards, interviews, seminars and conferences, works w/ UC DavisAlso improving packaging<ul><li>Moving towards a lighter glass</li><li>They used to send empty bottles to Canada to decorate and then ship them back to CA to fill. For the 1st time in 25 years, Silver Oak Napa Valley will have a paper label to avoid this environmental impact</li></ul> <a href="https://open.acast.com/public/patreon/fanSubscribe/7472761" rel="noopener noreferrer nofollow" target="_blank">Get access to library episodes</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

The Payback of Energy Efficiency w/ David Duncan, Silver Oak

It’s one thing to talk about your open source principles. It’s another entirely to build them into your workflows. How does a large company like Amazon Web Services actually make it work? David Duncan, Sr Manager Partner Solutions Architect at AWS, explains that being open with partners and customers throughout the development process is key. He talks about ensuring there are no one-way doors, and how collaboration helps to produce a better experience for OpenShift on AWS as well as combining the power of the Cloud Control API with Ansible automation.

Code Comments

It’s one thing to talk about your open source principles. It’s another entirely to build them into your workflows. How does a large company like Amazon Web Services actually make it work? David Duncan, Sr Manager Partner Solutions Architect at AWS, explains that being open with partners and customers throughout the development process is key. He talks about ensuring there are no one-way doors, and how collaboration helps to produce a better experience for OpenShift on AWS as well as combining the power of the Cloud Control API with Ansible automation.

David Duncan, Amazon Web Services: Aligning With Open Source Principles

The Secret Lives of Customers: A Detective Story About Solving the Mystery of Customer Behavior by David Scott Duncan About the Book: A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why. The vivid characters of Tazza’s market detective force come to their aha moment when they finally understand why their most loyal customers walked out the door—and how they can get them back. The core of the Tazza story is a simple, powerful idea that upends how most businesses view their customers. Customers have “jobs to be done.” They “hire” companies to solve a problem or fulfill a need and “fire” them when unhappy. Duncan’s fresh way of thinking about how to understand your customers’ secret lives provides an innovative path for solving whatever market mysteries you face. About the Author: David Scott Duncan is a managing director at the strategy and innovation consultancy Innosight, where he works with leaders to create customer-centric teams, strategies, and organizations. He is a leading authority on the theory and application of “jobs to be done,” with extensive experience conducting market investigations around the world. David is the co-author of two previous books, including the Wall Street Journal bestseller Competing Against Luck: The Story of Innovation and Customer Choice, written with the late Harvard Business School professor Clayton Christensen. Prior to joining Innosight, he worked as a consultant at McKinsey &amp; Company, earned a Ph.D. in physics from Harvard University, and an undergraduate degree in philosophy from Duke University. Click here for this episode's website page with the links mentioned during the interview...  https://www.salesartillery.com/marketing-book-podcast/secret-lives-customers-david-duncan

The Secret Lives of Customers: A Detective Story About Solving the Mystery of Customer Behavior by David Scott Duncan About the Book: A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why. The vivid characters of Tazza’s market detective force come to their aha moment when they finally understand why their most loyal customers walked out the door—and how they can get them back. The core of the Tazza story is a simple, powerful idea that upends how most businesses view their customers. Customers have “jobs to be done.” They “hire” companies to solve a problem or fulfill a need and “fire” them when unhappy. Duncan’s fresh way of thinking about how to understand your customers’ secret lives provides an innovative path for solving whatever market mysteries you face. About the Author: David Scott Duncan is a managing director at the strategy and innovation consultancy Innosight, where he works with leaders to create customer-centric teams, strategies, and organizations. He is a leading authority on the theory and application of “jobs to be done,” with extensive experience conducting market investigations around the world. David is the co-author of two previous books, including the Wall Street Journal bestseller Competing Against Luck: The Story of Innovation and Customer Choice, written with the late Harvard Business School professor Clayton Christensen. Prior to joining Innosight, he worked as a consultant at McKinsey &amp; Company, earned a Ph.D. in physics from Harvard University, and an undergraduate degree in philosophy from Duke University. Click here for this episode's website page with the links mentioned during the interview... <a href="https://www.salesartillery.com/marketing-book-podcast/secret-lives-customers-david-duncan" rel="nofollow" target="_blank"> https://www.salesartillery.com/marketing-book-podcast/secret-lives-customers-david-duncan</a>

406 The Secret Lives of Customers by David Duncan

Weekly Sermons

King Jesus - David Duncan

David Duncan is President &amp; CEO of First Hospitality, one of the pillars of the the hotel industry at large. He shares in his extensive experience and talks about how he and his company shape the hotel world.Twitter: www.twitter.com/dpuhospitalityFacebook: www.facebook.com/depaul.hospitalityInstagram: www.instagram.com/hospitalityspirit/

The Hospitality Spirit

David Duncan is President &amp; CEO of First Hospitality, one of the pillars of the the hotel industry at large. He shares in his extensive experience and talks about how he and his company shape the hotel world. Twitter: <a href="http://www.twitter.com/dpuhospitality" rel="nofollow" target="_blank">www.twitter.com/dpuhospitality</a> Facebook: <a href="http://www.facebook.com/depaul.hospitality" rel="nofollow" target="_blank">www.facebook.com/depaul.hospitality</a> Instagram: <a href="http://www.instagram.com/hospitalityspirit/" rel="nofollow" target="_blank">www.instagram.com/hospitalityspirit/</a>

Discussion with First Hospitality CEO David Duncan

The Self Disruption Show with Audrey Lawrence talks with Award-Winning Author David Duncan about his fascinating new book The Secret Lives of Customers. Borrow from the Job To Be Done (JTBD) thinking to accelerate your goals! #successreset   audreylawrence.org    IG @1audreylawrence  1thingtv.com 

Audrey Lawrence | The Self Disruption Show 

The Self Disruption Show with Audrey Lawrence talks with Award-Winning Author David Duncan about his fascinating new book The Secret Lives of Customers. Borrow from the Job To Be Done (JTBD) thinking to accelerate your goals! #successreset   <a href="http://audreylawrence.org" rel="nofollow" target="_blank">audreylawrence.org</a>    IG @1audreylawrence  <a href="http://1thingtv.com" rel="nofollow" target="_blank">1thingtv.com</a>

Accelerate Goals with Author David Duncan

My book's website is www.marketdetective.com. My bio: David Duncan is a managing director at Innosight, where he works with leaders to create customer-centric teams, strategies, and organizations. He is the coauthor of two previous books, including the Wall Street Journal bestseller Competing Against Luck: The Story of Innovation and Customer Choice, written with the late Harvard Business School professor Clayton Christensen. A leading authority on the theory and application of jobs to be done, Duncan has extensive experience conducting market investigations around the world. Prior to Innosight, he worked as a consultant at McKinsey &amp; Company and earned a PhD in physics from Harvard. He lives with his family in Rhode Island. Social Media Links: https://www.linkedin.com/in/davidscduncan/ https://twitter.com/davidsduncan1

Breakfast Leadership Show

My book's website is <a href="http://www.marketdetective.com/" rel="nofollow" target="_blank">www.marketdetective.com</a>. My bio: David Duncan is a managing director at Innosight, where he works with leaders to create customer-centric teams, strategies, and organizations. He is the coauthor of two previous books, including the Wall Street Journal bestseller Competing Against Luck: The Story of Innovation and Customer Choice, written with the late Harvard Business School professor Clayton Christensen. A leading authority on the theory and application of jobs to be done, Duncan has extensive experience conducting market investigations around the world. Prior to Innosight, he worked as a consultant at McKinsey &amp; Company and earned a PhD in physics from Harvard. He lives with his family in Rhode Island. Social Media Links: <a href="https://www.linkedin.com/in/davidscduncan/" rel="nofollow" target="_blank">https://www.linkedin.com/in/davidscduncan/</a> <a href="https://twitter.com/davidsduncan1" rel="nofollow" target="_blank">https://twitter.com/davidsduncan1</a>