Leanne Papaioannou's guest appearances

Leanne Papaioannou

Let's Talk Loyalty

Julie Smith

Chris Arnold

Sarah Richardson

Daniel McCarthy

Paul Davies

Shirley King

Peter Fader

David Cox

Bryan Pearson

Ashish Sinha

Sanjeev Nichani

Raymond Rewards

Dan Gipple

Mike Atkin

Dr Nejib Ben Khedher

OwlTail

This episode of "Let's Talk Loyalty" reviews some of the fascinating insights from my interview with Leanne Papaioannou, founder of the "Chilli Pepper" loyalty agency in Ireland.    Show Notes: 1) Chilli Pepper Loyalty Marketing Agency  2) Leanne Papaioannou 3) Full episode recording: Let's Talk Loyalty #8: Lessons from a Loyalty Expert: Leanne Papaioanno‪u  

This episode of "Let's Talk Loyalty" reviews some of the fascinating insights from my interview with Leanne Papaioannou, founder of the "Chilli Pepper" loyalty agency in Ireland.    Show Notes: 1) <a href="https://chillipepper.ie/" rel="nofollow" target="_blank">Chilli Pepper Loyalty Marketing Agency</a> 2) <a href="https://www.linkedin.com/in/leannepapaioannou/ " rel="nofollow" target="_blank">Leanne Papaioannou</a> 3) Full episode recording: <a href="https://podcasts.apple.com/ie/podcast/8-lessons-from-a-loyalty-expert-leanne-papaioannou/id1477471222?i=1000454634848" rel="nofollow" target="_blank">Let's Talk Loyalty #8: Lessons from a Loyalty Expert: Leanne Papaioanno‪u</a>

#81: Let's Talk a LITTLE Loyalty - Summary of Interview with Loyalty Expert: Leanne Papaioannou

Few loyalty professionals can boast in excess of two decades of expertise running loyalty programmes across both consumer and business brands. Leanne Papaioannou set up "Chilli Pepper" as Ireland's only dedicated strategic loyalty agency over sixteen years ago, to advise customer-focused clients how best to capture, understand and convert marketing insights in to loyalty programmes and customer strategies that drive true brand advocacy.     Leanne's expertise spans fuel and convenience retail, insurance, telcos, energy and our conversation includes insightful ideas from the evolution of loyalty practices in the Irish market, through to the latest global insights on capturing and driving your net promoter score in new and useful ways. Key Resources Recommended in this Show: 1) Glassbox brands concept:  https://trendwatching.com/quarterly/2017-09/glass-box-brands/ 2) Net Promoter Score concept (NPS):   https://hbr.org/2003/12/the-one-number-you-need-to-grow 3) Customer Trends and Insights:  https://www.jwtintelligence.com/ https://trendwatching.com/ 4) Forrester Research: Customer Loyalty Playbook 2019  https://www.forrester.com/playbook/The+Customer+Loyalty+Playbook+For+2019/-/E-PLA250   Contact Details:  https://www.linkedin.com/in/leannepapaioannou/ http://www.ChilliPepper.ie

Few loyalty professionals can boast in excess of two decades of expertise running loyalty programmes across both consumer and business brands. Leanne Papaioannou set up "Chilli Pepper" as Ireland's only dedicated strategic loyalty agency over sixteen years ago, to advise customer-focused clients how best to capture, understand and convert marketing insights in to loyalty programmes and customer strategies that drive true brand advocacy.     Leanne's expertise spans fuel and convenience retail, insurance, telcos, energy and our conversation includes insightful ideas from the evolution of loyalty practices in the Irish market, through to the latest global insights on capturing and driving your net promoter score in new and useful ways. Key Resources Recommended in this Show: 1) Glassbox brands concept:  <a href="https://trendwatching.com/quarterly/2017-09/glass-box-brands/" rel="nofollow" target="_blank">https://trendwatching.com/quarterly/2017-09/glass-box-brands/</a> 2) Net Promoter Score concept (NPS):   <a href="https://hbr.org/2003/12/the-one-number-you-need-to-grow" rel="nofollow" target="_blank">https://hbr.org/2003/12/the-one-number-you-need-to-grow</a> 3) Customer Trends and Insights:  <a href="https://www.jwtintelligence.com/" rel="nofollow" target="_blank">https://www.jwtintelligence.com/</a> <a href="https://trendwatching.com/" rel="nofollow" target="_blank">https://trendwatching.com/</a> 4) Forrester Research: Customer Loyalty Playbook 2019 <a href="https://www.forrester.com/playbook/The+Customer+Loyalty+Playbook+For+2019/-/E-PLA250" rel="nofollow" target="_blank"> https://www.forrester.com/playbook/The+Customer+Loyalty+Playbook+For+2019/-/E-PLA250</a> Contact Details:  <a href="https://www.linkedin.com/in/leannepapaioannou/" rel="nofollow" target="_blank">https://www.linkedin.com/in/leannepapaioannou/</a> <a href="http://www.ChilliPepper.ie" rel="nofollow" target="_blank">http://www.ChilliPepper.ie</a>

#8: Lessons from a Loyalty Expert: Leanne Papaioannou