Bess Chapman's guest appearances

Bess Chapman

Travel Is Your Business

Gratitude Through Hard Times

Thomas Sparico

Dorie Clark

Chris Adams

Tim Ryan

Joel Holland

Dennis Mortensen

Ryan Denehy

Jenny Blake

Craig Elbert

Rebecca Minkoff

John Jantsch

Shannon Miles

Allen Gannett

Cal Fussman

Henry Schuck

OwlTail

Bess Chapman is the Operating Principal at JetBlue Technology Ventures, based in New York. She works with portfolio companies to create compelling value propositions for JetBlue, source new technology and identify emerging trends. Prior to joining JTV, Bess worked in Product Development at JetBlue Airways, where she led the content, partnerships and entertainment technology team. In this role, she drove the product and monetization strategy for JetBlue’s high-speed Wi-Fi and seat-back technologies onboard. Before joining JetBlue, Bess worked at several media organizations, for IBM’s business analytics consulting division and for a boutique media and entertainment consulting firm. Bess received her BA from Georgetown University.Check out what Bess is up to at: https://www.jetblueventures.com/people/team/ and https://www.linkedin.com/in/elizabeth-bess-chapman-50487120/

Bess Chapman is the Operating Principal at JetBlue Technology Ventures, based in New York. She works with portfolio companies to create compelling value propositions for JetBlue, source new technology and identify emerging trends. Prior to joining JTV, Bess worked in Product Development at JetBlue Airways, where she led the content, partnerships and entertainment technology team. In this role, she drove the product and monetization strategy for JetBlue’s high-speed Wi-Fi and seat-back technologies onboard. Before joining JetBlue, Bess worked at several media organizations, for IBM’s business analytics consulting division and for a boutique media and entertainment consulting firm. Bess received her BA from Georgetown University. Check out what Bess is up to at: <a href="https://www.jetblueventures.com/people/team/" rel="noopener nofollow" target="_blank">https://www.jetblueventures.com/people/team/</a> and <a href="https://www.linkedin.com/in/elizabeth-bess-chapman-50487120/" rel="noopener nofollow" target="_blank">https://www.linkedin.com/in/elizabeth-bess-chapman-50487120/</a>

Bess Chapman - Influence of Early Mentorship

In-flight entertainment and connectivity in aviation… Bess Chapman, Manager of In-Flight Entertainment and Connectivity for jetBlue Airways (bio), joins special hosts Marc Raco, Rob Sanchez and Julie Macalaster (Head of Strategy &amp; Growth at Def Method) on-location at the Millennial 20/20 Summit in New York City. A place for the latest and greatest, next-gen features, and bringing humanity back to travel Chapman discusses falling in love with the aviation industry and how the job at jetBlue fell into her lap working at a media agency, what she prefers in on her own in-flight entertainment, what features and controls are necessary, on-demand capability, legroom, looking at the entire realm of what’s possible, wanting to replicate the at-home experience in the sky, enabling dual screening, free hi-speed internet, and making the aircraft a place to see latest and greatest and try new things. How jetBlue is trying to introduce passengers to their new favorite things, easing customer experiences, and defining interiors and next-gen experience for new aircraft. The number one value, making the airlines family-friendly, making features specific to in-flight, creating a next-gen mapping experience, and putting a “jetBlue spin” on everything. Bringing humanity back to traveling, and larger trends in tech and media instead of the same old formulas.  Personalization, an Amazon partnership, and VR Personalization, how NFC communication can allow pairing of devices as the next level of experience, what the jetBlue brand means and how it is related to technology innovation, how the jetBlue Channel tries to be appealing to all ages, partnerships with PureWow and Vice, looking at the data of watching habits and how it points to comedy, and the popularity of Dance Moms and How to eat Sushi. Denim seats, a lot of market research, Amazon as a big content partner partnering in data, dealing with disturbing live programming during in flight, live TV as a major market draw to jetBlue, the expectation of VR becoming significant in the future, and how jetBlue will only commit to VR it when it is ready and compliments the customer experience. Games, rewards, and exotic butterflies Future physical integration into the system for platform games, and potential for on-board gaming competitions. Unpacking the Amazon partnership for onboard “FlyFi”, shopping on Amazon on-board with jetBlue rewards for purchases, integrating voice commands in a thoughtful way, and looking at destination-based Amazon purchases. Off the Beaten Path covers being lost in Switzerland and the kindness of strangers, exotic butterflies in Thailand, and finding Wicket.See omnystudio.com/listener for privacy information.

In-flight entertainment and connectivity in aviation… Bess Chapman, Manager of In-Flight Entertainment and Connectivity for jetBlue Airways (<a href="https://www.linkedin.com/in/elizabeth-chapman-50487120/" rel="nofollow" target="_blank">bio</a>), joins special hosts <a href="https://www.linkedin.com/in/marcraco/" rel="nofollow" target="_blank">Marc Raco</a>, <a href="https://www.linkedin.com/in/robertwsanchez/" rel="nofollow" target="_blank">Rob Sanchez</a> and <a href="https://www.linkedin.com/in/julia-macalaster/" rel="nofollow" target="_blank">Julie Macalaster</a> (Head of Strategy &amp; Growth at Def Method) on-location at the <a href="http://www.millennial20-20.com" rel="nofollow" target="_blank">Millennial 20/20 Summit</a> in New York City. A place for the latest and greatest, next-gen features, and bringing humanity back to travel Chapman discusses falling in love with the aviation industry and how the job at jetBlue fell into her lap working at a media agency, what she prefers in on her own in-flight entertainment, what features and controls are necessary, on-demand capability, legroom, looking at the entire realm of what’s possible, wanting to replicate the at-home experience in the sky, enabling dual screening, free hi-speed internet, and making the aircraft a place to see latest and greatest and try new things. How jetBlue is trying to introduce passengers to their new favorite things, easing customer experiences, and defining interiors and next-gen experience for new aircraft. The number one value, making the airlines family-friendly, making features specific to in-flight, creating a next-gen mapping experience, and putting a “jetBlue spin” on everything. Bringing humanity back to traveling, and larger trends in tech and media instead of the same old formulas. Personalization, an Amazon partnership, and VR Personalization, how NFC communication can allow pairing of devices as the next level of experience, what the jetBlue brand means and how it is related to technology innovation, how the jetBlue Channel tries to be appealing to all ages, partnerships with PureWow and Vice, looking at the data of watching habits and how it points to comedy, and the popularity of Dance Moms and How to eat Sushi. Denim seats, a lot of market research, Amazon as a big content partner partnering in data, dealing with disturbing live programming during in flight, live TV as a major market draw to jetBlue, the expectation of VR becoming significant in the future, and how jetBlue will only commit to VR it when it is ready and compliments the customer experience. Games, rewards, and exotic butterflies Future physical integration into the system for platform games, and potential for on-board gaming competitions. Unpacking the Amazon partnership for onboard “FlyFi”, shopping on Amazon on-board with jetBlue rewards for purchases, integrating voice commands in a thoughtful way, and looking at destination-based Amazon purchases. Off the Beaten Path covers being lost in Switzerland and the kindness of strangers, exotic butterflies in Thailand, and finding Wicket.See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

003 – Bess Chapman of jetBlue Airways – At Home and On Demand in the Sky