Steve Catchick's guest appearances

Steve Catchick

Legal Nurse Podcast

Speaking Business podcast

Speak With Simon

Focus on WHY

The Shift and Lift Mindset with Trish Jenkins

Susan Armstrong

Simon Sinek

Scott Harrison

Jeremy Schwartz

Sophie Sabbage

James Taylor

Linda Yueh

Diane DiResta

Michael Anderson

David Newman

Andrew Davis

Beau Lotto

David Price

Bill Caskey

Bryan Neale

OwlTail

About your guest: Steve is the founder of The Secret Salesforce Programme and equips businesses to develop a Secret Salesforce of Brand Ambassadors in order to drive engagement, reduce churn and win more business. He has been at the front line of customer service for over 25 years, mostly with technology companies. His award- winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale. Member of the Professional Speaking Association, Steve shows managers and leaders how to convert and sustain their teams as Brand Ambassadors, whether that service is delivered to customers virtually or face to face. Steve is a military veteran, having served 11 years in HM Forces. Fun, friendly and engaging, when he’s not working, he can be found listening or dancing to Rock’n’Roll and Swing bands. https://stevecatchick.com/ https://www.linkedin.com/in/stevecatchick/ https://www.facebook.com/steve.catchick/ Twitter  @stevecatchick About your host: After years of suffering with crippling communication anxiety, Simon Day was left with two choices: spend his whole life hiding in the shadows and risk losing everything, or find his voice.  Through a painful yet empowering journey of discovery, Simon has transformed from terrified teenager to UK award-winning speaker and communications coach. He now employs his communication skills as a middle leader in secondary education and works under his self-built brand, Simon Speaks, to coach others seeking to lose their fear, find their voice and speak with greater power. Website: https://www.simonspeaks.co.uk LinkedIn: https://www.linkedin.com/in/simonspeaks Twitter: https://twitter.com/_simonspeaks Instagram: https://www.instagram.com/_simonspeaks/ The thoughts expressed in this podcast are those of the individuals concerned. Please conduct your own due diligence.

About your guest: Steve is the founder of The Secret Salesforce Programme and equips businesses to develop a Secret Salesforce of Brand Ambassadors in order to drive engagement, reduce churn and win more business. He has been at the front line of customer service for over 25 years, mostly with technology companies. His award- winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale. Member of the Professional Speaking Association, Steve shows managers and leaders how to convert and sustain their teams as Brand Ambassadors, whether that service is delivered to customers virtually or face to face. Steve is a military veteran, having served 11 years in HM Forces. Fun, friendly and engaging, when he’s not working, he can be found listening or dancing to Rock’n’Roll and Swing bands. <a href="https://stevecatchick.com/" rel="nofollow" target="_blank">https://stevecatchick.com/</a> <a href="https://www.linkedin.com/in/stevecatchick/" rel="nofollow" target="_blank">https://www.linkedin.com/in/stevecatchick/</a> <a href="https://www.facebook.com/steve.catchick/" rel="nofollow" target="_blank">https://www.facebook.com/steve.catchick/</a> Twitter  @stevecatchick About your host: After years of suffering with crippling communication anxiety, Simon Day was left with two choices: spend his whole life hiding in the shadows and risk losing everything, or find his voice.  Through a painful yet empowering journey of discovery, Simon has transformed from terrified teenager to UK award-winning speaker and communications coach. He now employs his communication skills as a middle leader in secondary education and works under his self-built brand, Simon Speaks, to coach others seeking to lose their fear, find their voice and speak with greater power. Website: <a href="https://www.simonspeaks.co.uk/" rel="ugc noopener noreferrer nofollow" target="_blank">https://www.simonspeaks.co.uk</a> LinkedIn: <a href="https://www.linkedin.com/in/simonspeaks" rel="ugc noopener noreferrer nofollow" target="_blank">https://www.linkedin.com/in/simonspeaks</a> Twitter: <a href="https://twitter.com/_simonspeaks" rel="ugc noopener noreferrer nofollow" target="_blank">https://twitter.com/_simonspeaks</a> Instagram: <a href="https://www.instagram.com/_simonspeaks/" rel="ugc noopener noreferrer nofollow" target="_blank">https://www.instagram.com/_simonspeaks/</a> The thoughts expressed in this podcast are those of the individuals concerned. Please conduct your own due diligence.

Steve Catchick - The Secret Salesforce - Ep. #28

You would never guess from his smile that Secret Salesforce Presenter and High Impact Communicator Steve Catchick has been bereaved, divorced, made redundant twice and taken a gap year in his fifties. Yet the qualities that helped him overcome setbacks also helped him build his successful business. Steve is going to share them in the context of Covid-19 so you too, can pick yourself up again on the not so great days and continue to succeed! Join us live with your comments and questions on LI, FB and YT!  -----  The strongest prison bars are in your head and it's time for a jail-break!  Entertaining and engaging, inspirational, motivational speaker Trish Jenkins delivers virtual (online) and live keynotes, workshops and interviews for leaders and teams on how to build resilience, adapt to change and love leadership. She is an author on financial due-diligence, and has a book out on her prison experience after unwittingly working for a fraud in a mutual fund.  Trish enables people to break out of their prisons of self limiting beliefs so they can achieve their potential in life, leadership, sales, service and business.   Find out more and book Trish for your event at www.speakertrishjenkins.com Thanks for joining me today!   Please like, comment and subscribe. Click the bell to be notified when new videos are up! More samples, reviews and how to hire Trish for your group at www.speakertrishjenkins.com  Ministry: www.trishjenkinsministry.com  LinkedIn https://www.linkedin.com/in/jenkinstrish/ Facebook @TrishTVpodcast Podcast  "Build Resilience with Trish Jenkins" Instagram trishjenkinstv  Click https://square.site/book/3TPK6YD6HK7E8/trish-jenkins-international to schedule a meeting by phone or online. If booking from outside Australia, use Trish's phone number +61 418 556 198  #trishjenkins #buildresilience #beatcovidblues #overcomeadversity #mindset #howtobebrave #courage #Australianspeaker #inspiring #inspiringspeaker #inspiringconferencespeaker #inspiringwomensspeaker #womensspeaker #covid19 #isolation #workfromhome #wfh #mentalhealth--- Send in a voice message: https://anchor.fm/trish-jenkins/message

You would never guess from his smile that Secret Salesforce Presenter and High Impact Communicator Steve Catchick has been bereaved, divorced, made redundant twice and taken a gap year in his fifties. Yet the qualities that helped him overcome setbacks also helped him build his successful business. Steve is going to share them in the context of Covid-19 so you too, can pick yourself up again on the not so great days and continue to succeed! Join us live with your comments and questions on LI, FB and YT!  -----  The strongest prison bars are in your head and it's time for a jail-break!  Entertaining and engaging, inspirational, motivational speaker Trish Jenkins delivers virtual (online) and live keynotes, workshops and interviews for leaders and teams on how to build resilience, adapt to change and love leadership. She is an author on financial due-diligence, and has a book out on her prison experience after unwittingly working for a fraud in a mutual fund.  Trish enables people to break out of their prisons of self limiting beliefs so they can achieve their potential in life, leadership, sales, service and business.   Find out more and book Trish for your event at <a href="http://www.speakertrishjenkins.com" rel="nofollow" target="_blank">www.speakertrishjenkins.com</a> Thanks for joining me today!   Please like, comment and subscribe. Click the bell to be notified when new videos are up! More samples, reviews and how to hire Trish for your group at <a href="http://www.speakertrishjenkins.com" rel="nofollow" target="_blank">www.speakertrishjenkins.com</a>  Ministry: <a href="http://www.trishjenkinsministry.com" rel="nofollow" target="_blank">www.trishjenkinsministry.com</a>  LinkedIn <a href="https://www.linkedin.com/in/jenkinstrish/" rel="nofollow" target="_blank">https://www.linkedin.com/in/jenkinstrish/</a> Facebook @TrishTVpodcast Podcast  "Build Resilience with Trish Jenkins" Instagram trishjenkinstv  Click https://square.site/book/3TPK6YD6HK7E8/trish-jenkins-international to schedule a meeting by phone or online. If booking from outside Australia, use Trish's phone number +61 418 556 198  #trishjenkins #buildresilience #beatcovidblues #overcomeadversity #mindset #howtobebrave #courage #Australianspeaker #inspiring #inspiringspeaker #inspiringconferencespeaker #inspiringwomensspeaker #womensspeaker #covid19 #isolation #workfromhome #wfh #mentalhealth--- Send in a voice message: <a href="https://anchor.fm/trish-jenkins/message" rel="nofollow" target="_blank">https://anchor.fm/trish-jenkins/message</a>

Ep 31 Interview with Adversity Overcomer Steve Catchick

My guest this week is the founder of the Secret Salesforce programme. He believes that customer experience is the biggest differentiator over which you have total control and that the human touch can have massive positive impact. He works with leaders and teams primarily in technology and professional services companies to unleash and utilise their hidden resources.  He has worked with various organisations including IBM, Capita, and KPMG helping them to create great customer experience, turn difficult customers into loyal customers and to improve overall communications.   Today we’re going to focus on the customer experience and how you too can harness your resources into a Secret Salesforce.  Please welcome Steve Catchick. Bio Steve Catchick is the founder of The Secret Salesforce Programme and equips businesses to develop a Secret Salesforce of Brand Ambassadors in order to drive engagement, reduce churn and win more business. He has been at the front line of customer service for over 25 years, mostly with technology companies. His award- winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale. Member of the Professional Speaking Association, Steve shows managers and leaders how to convert and sustain their teams as Brand Ambassadors, whether that service is delivered to customers virtually or face to face. Every interaction is a moment of truth which creates a positive or negative emotional customer experience. The quality and greatest impact of that experience is largely determined by the people delivering it, the human interaction. As consumers we all know that often it only takes one bad experience to cause us to switch brands. Selling is not just the preserve of the Sales Team. Everyone in an organisation is in some way, in sales, in service and in leadership. The Secret Salesforce help develop loyalty, retention and attract new customers Steve is a military veteran, having served 11 years in HM Forces. Fun, friendly and engaging, when he’s not working, he can be found listening or dancing to Rock’n’Roll and Swing bands. In 2004 he took a gap year to backpack alone through SE Asia, and his catchphrase is “Gap years are far too good for kids.” Recorded on: 26th November 2020 Links: More about Maria Franzoni Ltd More about The London Speaker Bureau Connect with Maria on Linkedin Connect with LSB on LinkedIn Connect with Maria on FaceBook To book any of the speakers featured on the Speaking Business podcast, click here Listen here: Libsyn  Itunes  Stitcher Spotify

My guest this week is the founder of the Secret Salesforce programme. He believes that customer experience is the biggest differentiator over which you have total control and that the human touch can have massive positive impact. He works with leaders and teams primarily in technology and professional services companies to unleash and utilise their hidden resources.  He has worked with various organisations including IBM, Capita, and KPMG helping them to create great customer experience, turn difficult customers into loyal customers and to improve overall communications.   Today we’re going to focus on the customer experience and how you too can harness your resources into a Secret Salesforce.  Please welcome Steve Catchick. Bio Steve Catchick is the founder of The Secret Salesforce Programme and equips businesses to develop a Secret Salesforce of Brand Ambassadors in order to drive engagement, reduce churn and win more business. He has been at the front line of customer service for over 25 years, mostly with technology companies. His award- winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale. Member of the Professional Speaking Association, Steve shows managers and leaders how to convert and sustain their teams as Brand Ambassadors, whether that service is delivered to customers virtually or face to face. Every interaction is a moment of truth which creates a positive or negative emotional customer experience. The quality and greatest impact of that experience is largely determined by the people delivering it, the human interaction. As consumers we all know that often it only takes one bad experience to cause us to switch brands. Selling is not just the preserve of the Sales Team. Everyone in an organisation is in some way, in sales, in service and in leadership. The Secret Salesforce help develop loyalty, retention and attract new customers Steve is a military veteran, having served 11 years in HM Forces. Fun, friendly and engaging, when he’s not working, he can be found listening or dancing to Rock’n’Roll and Swing bands. In 2004 he took a gap year to backpack alone through SE Asia, and his catchphrase is “Gap years are far too good for kids.” Recorded on: 26th November 2020 Links: <a href="https://mfl.global/about-us/" rel="nofollow" target="_blank">More about Maria Franzoni Ltd</a> <a href="https://londonspeakerbureau.com/" rel="nofollow" target="_blank">More about The London Speaker Bureau</a> <a href="https://www.linkedin.com/in/maria-franzoni-6361aa14/" rel="nofollow" target="_blank">Connect with Maria on Linkedin</a> <a href="https://www.linkedin.com/company/the-london-speaker-bureau/" rel="nofollow" target="_blank">Connect with LSB on LinkedIn</a> <a href="https://www.facebook.com/mariafranzonilimited/" rel="nofollow" target="_blank">Connect with Maria on FaceBook</a> To book any of the speakers featured on the Speaking Business podcast, <a href="https://mfl.global/contact-us/" rel="nofollow" target="_blank">click here</a> Listen here: <a href="http://speakingbusiness.libsyn.com/" rel="noopener nofollow" target="_blank">Libsyn</a> <a href="https://itunes.apple.com/gb/podcast/speaking-business-podcast/id1363005383?mt=2" rel="noopener nofollow" target="_blank">Itunes</a> <a href="https://www.stitcher.com/podcast/speaking-business-podcast" rel="noopener nofollow" target="_blank">Stitcher</a> <a href="https://open.spotify.com/show/1bIHGBEqqM9vkhUiiUDGcC?si=_A0CkA_rQP6o8cOUREeOIA" rel="noopener nofollow" target="_blank">Spotify</a>

Sales Through Service with Steve Catchick