Sandra De Zoysa's guest appearances

Sandra De Zoysa

Punk CX with Adrian Swinscoe

David Campbell

Lauren Currie

Guy Kawasaki

Tom Peters

Gary Vaynerchuk

Seth Godin

Chris Brogan

Todd Olson

Kevin Kelly

Mark Babbitt

Rob Walker

Robert Burns

Rory Sutherland

Ari Weinzweig

Paul Adams

OwlTail

Today’s interview is with Sandra De Zoysa who is the Group Chief Customer Officer of Dialog and the Chairperson of the Digital Customer Experience Expert Working Group for Axiata. Dialog Axiata is one of Sri Lanka's largest telecommunications service providers, and the country's largest mobile network operator with 14.275 million subscribers which amounts to 44% of the Sri Lankan mobile market. She is also the winner of the MyCustomer.com 2019 CX Leader of the Year. She joins us today to talk about Dialog, the work that she has done over the last 20+ years, what it means to live a life of service and what becoming the 2019 CX Leader of the Year means to her. This interview follows on from my recent interview – The state of workplace happiness and why it matters – Interview with Lord Mark Price of Engaging Works – and is number 326 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

<p>Today’s interview is with Sandra De Zoysa who is the Group Chief Customer Officer of <a href="https://www.dialog.lk/" rel="nofollow" target="_blank">Dialog</a> and the Chairperson of the Digital Customer Experience Expert Working Group for <a href="https://www.axiata.com/" rel="nofollow" target="_blank">Axiata</a>. Dialog Axiata is one of Sri Lanka's largest telecommunications service providers, and the country's largest mobile network operator with 14.275 million subscribers which amounts to 44% of the Sri Lankan mobile market. She is also the winner of the <a href="https://www.mycustomer.com/customer-experience/engagement/cx-leader-of-the-year-2019-winner-sandra-de-zoysa-dialog-axiata" rel="nofollow" target="_blank">MyCustomer.com 2019 CX Leader of the Year</a>. She joins us today to talk about Dialog, the work that she has done over the last 20+ years, what it means to live a life of service and what becoming the 2019 CX Leader of the Year means to her.</p> <p>This interview follows on from my recent interview – <a href="http://www.adrianswinscoe.com/the-state-of-workplace-happiness-and-why-it-matters-interview-with-lord-mark-price-of-engaging-works/" rel="nofollow" target="_blank">The state of workplace happiness and why it matters – Interview with Lord Mark Price of Engaging Works</a> – and is number 326 in the series of <a href="http://www.adrianswinscoe.com/category/interviews/" rel="nofollow" target="_blank">interviews</a> with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.</p>

The winner of the 2019 CX Leader of the Year - Interview with Sandra De Zoysa, Chief Customer Officer of Dialog Axiata