Shelley Thomson's guest appearances

Shelley Thomson

Pharmacy Business and Career Network Podcast

Marketing Builder Podcast

Global Enlightenment Radio Network

American Antigravity

Mel Kettle

Ashley Smith

Brad Olsen

Rick Smith

Michael Horn

George Haas

Roddy Boyd

Kathleen Marden

Kevin Estrella

Andrew Robinson

Mark Thompson

Sam Johnson

Chris Garcia

Scott Carpenter

Mary Rodwell

OwlTail

The Return Of Mr. &amp; Mrs Smith Special Guest Shelley Thomson 8-16-20 by Global Enlightenment Radio Network

The Return Of Mr. & Mrs Smith Special Guest Shelley Thomson 8-16-20

Shelley Thomson’s career began working directly with patient’s experiences as a nuclear medicine technologist at Royal Melbourne Hospital, where she worked with patients daily. In 2006, however, Shelley left her career in the medical industry and opened her own gourmet food business. Her goal was to create a store that treated customers like family. However, tragedy struck and fire destroyed the shop and for years afterward, customers begged Shelley to reopen the store. It made Shelley realise that she had created a devoted fan-base who loved her business and so, instead of reviving the store, Shelley decided to help other companies improve customer service. Shelley spent many years focusing on retail experience and customer experience before returning to her roots and combining her customer experience knowledge and expertise, and focusing back in on the health sector, by helping those organisations improve their customer experiences. Like most business owners, Shelley has tried a variety of marketing strategies and tactics and today enjoys a blend of demonstrating her expertise through content to build trust, automation marketing, speaking gigs, workshops, and masterclasses to really drive her business. It results in clients seeking her out. Writing a book to be part of her marketing has really transformed Shelley’s business and she shares her experiences in this episode.See omnystudio.com/listener for privacy information.

Shelley Thomson’s career began working directly with patient’s experiences as a nuclear medicine technologist at Royal Melbourne Hospital, where she worked with patients daily. In 2006, however, Shelley left her career in the medical industry and opened her own gourmet food business. Her goal was to create a store that treated customers like family. However, tragedy struck and fire destroyed the shop and for years afterward, customers begged Shelley to reopen the store. It made Shelley realise that she had created a devoted fan-base who loved her business and so, instead of reviving the store, Shelley decided to help other companies improve customer service. Shelley spent many years focusing on retail experience and customer experience before returning to her roots and combining her customer experience knowledge and expertise, and focusing back in on the health sector, by helping those organisations improve their customer experiences. Like most business owners, Shelley has tried a variety of marketing strategies and tactics and today enjoys a blend of demonstrating her expertise through content to build trust, automation marketing, speaking gigs, workshops, and masterclasses to really drive her business. It results in clients seeking her out. Writing a book to be part of her marketing has really transformed Shelley’s business and she shares her experiences in this episode.See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

Writing A Book To Help Your Marketing - Shelley Thomson - Experience 360 - Ep 21

Technological advances, rising costs, and increasing patient expectations are set to transform the healthcare landscape. As such, community pharmacy has the ability to deliver a holistic health hub that provides excellent patient experiences. Patients value cost and convenience the most when choosing a pharmacy and, although this sounds like cutting prices and longer opening hours, the reality is that many patients are looking for a community health hub; easily accessible health services that complement pharmacies’ core medicine roles and an enhanced in-store experience of a ‘one-stop-shop’. Shelley Thomson, Founder of Experience 360, a consultancy that focuses on helping healthcare providers to deliver exceptional patient experiences, joins us to talk about why we should be striving for excellent customer experience, the opportunity for pharmacies, and what will happen if we don’t embrace the change.See omnystudio.com/listener for privacy information.

Technological advances, rising costs, and increasing patient expectations are set to transform the healthcare landscape. As such, community pharmacy has the ability to deliver a holistic health hub that provides excellent patient experiences. Patients value cost and convenience the most when choosing a pharmacy and, although this sounds like cutting prices and longer opening hours, the reality is that many patients are looking for a community health hub; easily accessible health services that complement pharmacies’ core medicine roles and an enhanced in-store experience of a ‘one-stop-shop’. Shelley Thomson, Founder of Experience 360, a consultancy that focuses on helping healthcare providers to deliver exceptional patient experiences, joins us to talk about why we should be striving for excellent customer experience, the opportunity for pharmacies, and what will happen if we don’t embrace the change.See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

The Pharmacy Customer’s Experience with Shelley Thomson - Ep 27