Murray Voth's guest appearances

Murray Voth

Remarkable Results Radio Podcast

For The Record

Greg Bunch

John Burkhauser

Matt Fanslow

Bill Nalu

Greg Buckley

Kirk Richardson

Brian Sump

Jay Goninen

Tom Ham

Tom Lambert

Darrin Barney

Jeff Rudnick

Josh McFarlin

Kevin McClain

Bob Greenwood

OwlTail

What’s the real reason why you became a business owner? Did you want to be your own boss? Have a flexible schedule? Were you certain you could do things better? My guest Murray Voth explains there's an ‘entrepreneurial fizz” with so many technicians becoming business owners. But changing your mindset from tech to business owner doesn’t come easy or naturally. Murray Voth, RPM Training Listen to Murray's previous episodes HERE Key Talking Points  What is your intention to become a business owner? Be your own boss? Have more money? Have more flexibility with a schedule?  When you challenge a technician owner to think about coaching, training, and making changes in their business, some of them react negatively or push back because they're feeling somehow that you're criticizing.  Everyone is having the entrepreneurial fizz Start with the end in mind. The purpose is to create wealth and create something to sell, to capture that wealth. You can always work for someone else with less stress if what you really want to do is repair a vehicle. Forecast from the bottom up- go backward from the net profit to the gross. Get the expenses out of it. Go backward to the sales. Watch the things you have control over, sold hours per work order. How do you control sold hours per work order?  Technicians have been asked to compromise their standards. They've been challenged by bosses, coworkers, advisors on their opinion. They get defensive, put up walls, and have an ego.  The next priority is service and client experience. Understand who your client is and what they are looking for in a vehicle service experience. Seeing location clearly, ample parking, clean inside, friendly service, website presence with the appointment option button, and “easy” button conveniences for them  Develop a team, and look after that team as if your life depended on it because it does. They're children inside of a system. We can love them and we can still have boundaries and standards and accountability and teach the rest of it. Do they have the ability to apply that knowledge? Do they have the capacity to do it? And then do they have the desire?  Control the things you can control so you can deal with the things you can’t control.  Parts margin is a mindset and a pencil What do you have for employees to get to the next level? SOAR- What is the situation? What is the outcome that you're looking for? What is the action you're going to take and what is the result that you achieved and you measure it?   Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner:   Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

What’s the real reason why you became a business owner? Did you want to be your own boss? Have a flexible schedule? Were you certain you could do things better? My guest Murray Voth explains there's an ‘entrepreneurial fizz” with so many technicians becoming business owners. But changing your mindset from tech to business owner doesn’t come easy or naturally. Murray Voth, <a href="https://rpmtraining.net/" rel="noopener nofollow" target="_blank">RPM Training</a> Listen to Murray's previous episodes <a href="https://remarkableresults.biz/?s=%22murray+voth%22" rel="noopener nofollow" target="_blank">HERE</a> Key Talking Points <ul> <li>What is your intention to become a business owner? Be your own boss? Have more money? Have more flexibility with a schedule? </li> <li>When you challenge a technician owner to think about coaching, training, and making changes in their business, some of them react negatively or push back because they're feeling somehow that you're criticizing. </li> <li>Everyone is having the entrepreneurial fizz</li> <li>Start with the end in mind. The purpose is to create wealth and create something to sell, to capture that wealth. You can always work for someone else with less stress if what you really want to do is repair a vehicle.</li> <li>Forecast from the bottom up- go backward from the net profit to the gross. Get the expenses out of it. Go backward to the sales. Watch the things you have control over, sold hours per work order. How do you control sold hours per work order? </li> <li>Technicians have been asked to compromise their standards. They've been challenged by bosses, coworkers, advisors on their opinion. They get defensive, put up walls, and have an ego. </li> <li>The next priority is service and client experience. Understand who your client is and what they are looking for in a vehicle service experience. Seeing location clearly, ample parking, clean inside, friendly service, website presence with the appointment option button, and “easy” button conveniences for them </li> <li>Develop a team, and look after that team as if your life depended on it because it does. They're children inside of a system. We can love them and we can still have boundaries and standards and accountability and teach the rest of it. Do they have the ability to apply that knowledge? Do they have the capacity to do it? And then do they have the desire? </li> <li>Control the things you can control so you can deal with the things you can’t control.  Parts margin is a mindset and a pencil</li> <li>What do you have for employees to get to the next level?</li> <li>SOAR- What is the situation? What is the outcome that you're looking for? What is the action you're going to take and what is the result that you achieved and you measure it? </li> </ul> Connect with the Podcast: <a href="https://aftermarketradionetwork.com/" rel="noopener nofollow" target="_blank">Aftermarket Radio Network</a> <a href="http://youtube.com/carmcapriotto" rel="nofollow" target="_blank">Subscribe on YouTube</a> <a href="https://remarkableresults.biz/episodes" rel="nofollow" target="_blank">Visit us on the Web</a> <a href="https://www.facebook.com/RemarkableResultsPodcast" rel="nofollow" target="_blank">Follow on Facebook</a> <a href="https://remarkableresults.biz/insider/" rel="nofollow" target="_blank">Become an Insider</a> <a href="https://www.buymeacoffee.com/carm" rel="noopener nofollow" target="_blank">Buy me a coffee</a> <a href="https://remarkableresults.biz/books/" rel="nofollow" target="_blank">Important Books</a> Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting <a href="http://www.NAPAAutoCare.com" rel="nofollow" target="_blank">www.NAPAAutoCare.com</a>

How To: Change Your Mindset – Murray Voth [RR 727]

Murray Voth is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector. He focuses on improving profitability, best practices in management, financial management, systems implementation, human resources and leadership. He spends significant time researching the issues facing the industry from a macro and micro level and brings training and coaching solutions to his clients. He is the owner and principal trainer of RPM Training which provides services to clients such as Napa Auto Parts, Napa AutoPro, Napa AutoCare, Fountain Tire, Integra Tire, OK Tire, TireCraft Canada, Group Touchette, APD Auto Parts, and AutoServe1. Murray is also involved in the Automotive Retailers Association of BC, the Canadian Independent Automotive Association, and the Automotive Industries Association.From 2006 to 2018 Murray was on contract as the senior trainer and training material consultant for Total Automotive Consulting and Training. He has also done training and material development for RLO Training and Consulting in the United States. As an automotive management trainer and facilitator for the past 15 years traveling to every corner of Canada, his sole focus has been researching, developing and implementing strategies that improve business results for his clients.He is intimately familiar with the issues and challenges faced by the business owners on a day-to-day basis and exactly what it takes to help them to make the changes necessary to succeed as a business owner. As a trainer and consultant, he has worked all across North America and has firsthand knowledge of what is and is not working in each jurisdiction. His thorough understanding of the automotive business started when he owned and operated automotive maintenance and repair facilities for 20 years. During the time he owned his shops he took all the training that was available. He continuously strives to improve his understanding of what it takes to be successful in this industry. He has firsthand experience of how to successfully implement the various skills, knowledge, tools and processes that he now teaches.In addition to his facilitation work, Murray has written extensively for industry magazines as a regular business columnist, these include CARS Magazine, Car Care Business, ARA News and Indie Garage. He also writes curriculum for automotive, as well as non-automotive management training. His passion for organizational leadership and development has led him to work with a leading researcher discovering new dynamics that lead to highly effective organizations and leaders.Murray has a passion for the automotive industry and considers it a privilege and the fulfillment of a lifelong dream to bring information and training that reduces stress, and improves the economic circumstances of small business owners, their staff, and their families. Some of his clients have grown from being the only employee in their shop to 6 employees, and in some cases going from one shop to owning multiple locations, and more than doubling the size of their workforce. Listen to Murray’s previous episodes HERE.Key Talking Points:Being genuine, be yourself- don’t fake it Can’t assume customers know how an automotive repair shops run- think about what it feels like to be a customer that walks in. Customers don’t know what to ask or automotive terminology language. They have blind trust.   Honesty and quality is the baseline for any automotive shop in a customer’s eyes- they are calling you for a reason.More than a smile and handshake- do customers feel like they are home and cared for? Ask questions they know answers to so they feel comfortable - what brings you here, have you had this issue before etc.?Is your advisor rushing? Do you have enough advisors so they don’t feel like they’re feeling processedTouchless business- removing the “friction”Pre-booking appointments and sending remindersWhat is the customer expecting? What do they need? What do they want?But during COVID restrictions people tended to want human interaction- there needs to be a split 50/50 “Qualifying the customer’s expectations ”- of service experience and of their car (what are your plans with your car for the future?)Resources:Thanks to Murray Voth for his contribution to the aftermarket’s premier podcast.Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HEREFind every podcast episode HERE.Every episode is segmented by Series HERE.Key Word Search HERE.Be socially involved and in touch with the show: Facebook   Twitter   Linked In   EmailJoin the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.Buy me a coffeeAs a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

Murray Voth is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector. He focuses on improving profitability, best practices in management, financial management, systems implementation, human resources and leadership. He spends significant time researching the issues facing the industry from a macro and micro level and brings training and coaching solutions to his clients. He is the owner and principal trainer of RPM Training which provides services to clients such as Napa Auto Parts, Napa AutoPro, Napa AutoCare, Fountain Tire, Integra Tire, OK Tire, TireCraft Canada, Group Touchette, APD Auto Parts, and AutoServe1. Murray is also involved in the Automotive Retailers Association of BC, the Canadian Independent Automotive Association, and the Automotive Industries Association.From 2006 to 2018 Murray was on contract as the senior trainer and training material consultant for Total Automotive Consulting and Training. He has also done training and material development for RLO Training and Consulting in the United States. As an automotive management trainer and facilitator for the past 15 years traveling to every corner of Canada, his sole focus has been researching, developing and implementing strategies that improve business results for his clients.He is intimately familiar with the issues and challenges faced by the business owners on a day-to-day basis and exactly what it takes to help them to make the changes necessary to succeed as a business owner. As a trainer and consultant, he has worked all across North America and has firsthand knowledge of what is and is not working in each jurisdiction. His thorough understanding of the automotive business started when he owned and operated automotive maintenance and repair facilities for 20 years. During the time he owned his shops he took all the training that was available. He continuously strives to improve his understanding of what it takes to be successful in this industry. He has firsthand experience of how to successfully implement the various skills, knowledge, tools and processes that he now teaches.In addition to his facilitation work, Murray has written extensively for industry magazines as a regular business columnist, these include CARS Magazine, Car Care Business, ARA News and Indie Garage. He also writes curriculum for automotive, as well as non-automotive management training. His passion for organizational leadership and development has led him to work with a leading researcher discovering new dynamics that lead to highly effective organizations and leaders.Murray has a passion for the automotive industry and considers it a privilege and the fulfillment of a lifelong dream to bring information and training that reduces stress, and improves the economic circumstances of small business owners, their staff, and their families. Some of his clients have grown from being the only employee in their shop to 6 employees, and in some cases going from one shop to owning multiple locations, and more than doubling the size of their workforce. Listen to Murray’s previous episodes <a href="https://remarkableresults.biz/?s=MURRAY+VOTH" rel="nofollow" target="_blank">HERE</a>.Key Talking Points:<ul><li>Being genuine, be yourself- don’t fake it </li><li>Can’t assume customers know how an automotive repair shops run- think about what it feels like to be a customer that walks in. Customers don’t know what to ask or automotive terminology language. They have blind trust.   </li><li>Honesty and quality is the baseline for any automotive shop in a customer’s eyes- they are calling you for a reason.</li><li>More than a smile and handshake- do customers feel like they are home and cared for? </li><li>Ask questions they know answers to so they feel comfortable - what brings you here, have you had this issue before etc.?</li><li>Is your advisor rushing? Do you have enough advisors so they don’t feel like they’re feeling processed</li><li>Touchless business- removing the “friction”Pre-booking appointments and sending reminders</li><li>What is the customer expecting? What do they need? What do they want?</li><li>But during COVID restrictions people tended to want human interaction- there needs to be a split 50/50 </li><li>“Qualifying the customer’s expectations ”- of service experience and of their car (what are your plans with your car for the future?)</li></ul>Resources:<ul><li>Thanks to Murray Voth for his contribution to the aftermarket’s premier podcast.</li><li>Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library <a href="https://remarkableresults.biz/books/" rel="nofollow" target="_blank">HERE</a>. Leaders are readers.</li><li>Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. <a href="https://remarkableresults.biz/listen/" rel="nofollow" target="_blank">Mobile Listening APP's HERE</a></li><li>Find every podcast episode <a href="https://remarkableresults.biz/episodes/" rel="nofollow" target="_blank">HERE</a>.</li><li>Every episode is segmented by Series <a href="https://remarkableresults.biz/series/" rel="nofollow" target="_blank">HERE</a>.</li><li>Key Word Search <a href="https://remarkableresults.biz/tag-cloud/" rel="nofollow" target="_blank">HERE</a>.</li></ul>Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow" target="_blank">Facebook   </a><a href="http://bit.ly/1Qn68fO" rel="nofollow" target="_blank">Twitter   </a><a href="http://bit.ly/1SVqRvh" rel="nofollow" target="_blank">Linked In   </a><a href="mailto:carm@remarkableresults.biz">Email</a><a href="https://remarkableresults.biz/insider/" rel="nofollow" target="_blank">Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.</a><a href="https://www.buymeacoffee.com/carm" rel="nofollow" target="_blank">Buy me a coffee</a>As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at <a href="http://www.napabenefitscenter.com" rel="nofollow" target="_blank">www.napabenefitscenter.com</a> or call the NAPA Benefits Center at 844-627-2123.

Customer Service vs. Customer Experience with Murray Voth [RR 591]

Murray Voth, owner of RPM Training learned how to service and repair cars, motorcycles, and airplanes in his youth and earned his commercial pilot’s license. After college, Murray was hired by a firm doing research and development in the service station industry. That led him to own and operate service stations for the next 20 years. After receiving extensive training from a major oil company in Canada, Murray worked in service station dealer development. His experience in training and development led to an interest in how people function. He began to think about what holds them back from learning and implementing new practices in their businesses. What causes people to change? Murray has done extensive research into human potential and has the ability to synthesize this material and make it practical to apply.  His favorite moment is when a client says, “I get it!” or “I did it!”  He is known as an implementation coach. For the last 10 years, he has been the senior trainer, coach, and facilitator for a major automotive training company in Canada, and worked part-time in the USA as his schedule allows.  Murray has worked with hundreds of shop owners helping them to be more profitable and reduce their stress levels. Listen to Murray’s episodes HERE.  RPM Training website HERE.   Key Talking Points: North American Economy. Murray Voth knows that some in the Canadian economy that are having a tough time, however, he says there is gold out there if you go get it.  Tough still for some in the Canadian prairies Some have done exemplary. Why?   In tough marketplace some growing 30%   It is easy to oversimplify this. Easy to make the problem into a one sentence issue. Not the right thing to do. Many factors in why no growth and why growth. Discover:  Some are sitting back and waiting for things to turn around It will not just come back as history suggests Learn how to live with the economy that exists in your marketplace no matter how strong or weak Do you have the right customer?  Have you let the dealer take your customer with an oil change program as a result of a new car sale? What are you going to do about it?   Tech and social media is your friend. Learn about how it can help you Some shops have presence and are posting great generic content to engage their community  Some don’t like to brag about themselves, but there is a way to do it that doesn’t look like bragging       A special thanks to Murray Voth for sharing his passion – For The Record. Books mentioned in the content library HERE Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them. Email Carm HERE.         Be socially involved and in touch with the show: FacebookTwitterLinked InEmailEventsInstagramSpeaking This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.  Download the Remarkable Results Radio listening APP for your smart device:

Murray Voth, owner of RPM Training learned how to service and repair cars, motorcycles, and airplanes in his youth and earned his commercial pilot’s license. After college, Murray was hired by a firm doing research and development in the service station industry. That led him to own and operate service stations for the next 20 years. After receiving extensive training from a major oil company in Canada, Murray worked in service station dealer development. His experience in training and development led to an interest in how people function. He began to think about what holds them back from learning and implementing new practices in their businesses. What causes people to change? Murray has done extensive research into human potential and has the ability to synthesize this material and make it practical to apply.  His favorite moment is when a client says, “I get it!” or “I did it!”  He is known as an implementation coach. For the last 10 years, he has been the senior trainer, coach, and facilitator for a major automotive training company in Canada, and worked part-time in the USA as his schedule allows.  Murray has worked with hundreds of shop owners helping them to be more profitable and reduce their stress levels. Listen to Murray’s episodes <a href="https://remarkableresults.biz/?s=MURRAY+VOTH" rel="noopener noreferrer nofollow" target="_blank">HERE</a>.  RPM Training website <a href="https://rpmtraining.net/" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. <blockquote>Key Talking Points:</blockquote> North American Economy. Murray Voth knows that some in the Canadian economy that are having a tough time, however, he says there is gold out there if you go get it. <ul> <li>Tough still for some in the Canadian prairies</li> <li>Some have done exemplary. Why? <ul> <li>In tough marketplace some growing 30%</li> </ul> </li> <li>It is easy to oversimplify this. Easy to make the problem into a one sentence issue. Not the right thing to do. Many factors in why no growth and why growth.</li> <li>Discover: <ul> <li>Some are sitting back and waiting for things to turn around</li> <li>It will not just come back as history suggests</li> <li>Learn how to live with the economy that exists in your marketplace no matter how strong or weak</li> <li>Do you have the right customer? </li> <li>Have you let the dealer take your customer with an oil change program as a result of a new car sale? What are you going to do about it?</li> </ul> </li> <li>Tech and social media is your friend. Learn about how it can help you</li> <li>Some shops have presence and are posting great generic content to engage their community <ul> <li>Some don’t like to brag about themselves, but there is a way to do it that doesn’t look like bragging</li> </ul> </li> </ul> <ul> <li>A special thanks to Murray Voth for sharing his passion – For The Record.</li> <li>Books mentioned in the content library <a href="https://remarkableresults.biz/books/" rel="noopener noreferrer nofollow" target="_blank">HERE</a></li> <li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" rel="noopener noreferrer nofollow" target="_blank">iTunes</a>. Your ratings and reviews really help and I read each one of them.</li> <li>Email Carm <a href="mailto:carm@remarkableresults.biz" rel="noopener noreferrer">HERE</a>.</li> </ul> <a href="mailto:carm@remarkableresults.biz" rel="noopener noreferrer"></a> Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow noopener noreferrer" target="_blank">Facebook</a><a href="http://bit.ly/1Qn68fO" rel="nofollow noopener noreferrer" target="_blank">Twitter</a><a href="http://bit.ly/1SVqRvh" rel="nofollow noopener noreferrer" target="_blank">Linked In</a><a href="mailto:carm@remarkableresults.biz" rel="nofollow noopener noreferrer">Email</a><a href="https://remarkableresults.biz/events" rel="noopener noreferrer nofollow" target="_blank">Events</a><a href="http://bit.ly/2pY3V2U" rel="noopener noreferrer nofollow" target="_blank">Instagram</a><a href="https://remarkableresults.biz/speaking" rel="noopener noreferrer nofollow" target="_blank">Speaking</a> This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to <a href="http://www.flexcheckauto.com" rel="noopener noreferrer nofollow" target="_blank">FlexCheckAuto.com</a> to learn more. <a href="http://eepurl.com/bhqME9" rel="noopener noreferrer nofollow" target="_blank"></a> Download the Remarkable Results Radio listening APP for your smart device: