Mikhail Naumov's guest appearances

Mikhail Naumov

Leadership, Brand Strategy & Transformation - Minter Dialogue

Punk CX with Adrian Swinscoe

Amazing Business Radio

Stan Phelps

Jay Baer

Joshua March

Peter Shankman

John Jantsch

Brian Solis

David Meerman Scott

Jeanne Bliss

Nick Mehta

Scott Moorehead

Michael Redbord

Cathy Brown

Andy MacMillan

Alan Trefler

Jeremy Waite

OwlTail

Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov, Co-Founder &amp; President of DigitalGenius, a venture backed artificial intelligence (AI) company based in San Francisco &amp; London. Digital Genius is focused on eliminating the mindless work customer service teams often have to deal with on a day to day basis so that they can focus on complex issues that technology, like a bot can't handle. Mikhail has also just published a book: AI Is My Friend: A Practical Guide for Contact Centers. As result, Mikhail joins me today to talk AI, contact centres, hype, reality and the new book.

Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov, Co-Founder &amp; President of DigitalGenius, a venture backed artificial intelligence (AI) company based in San Francisco &amp; London. Digital Genius is focused on eliminating the mindless work customer service teams often have to deal with on a day to day basis so that they can focus on complex issues that technology, like a bot can't handle. Mikhail has also just published a book: AI Is My Friend: A Practical Guide for Contact Centers. As result, Mikhail joins me today to talk AI, contact centres, hype, reality and the new book.

Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov

There seems to be a lot of talk about artificial intelligence lately, but what do we really know about it? Is it anything like what we see in the movies, like computers taking over the world, or is it something else entirely? Mikhail Naumov shares in-depth what AI is and what it can do for companies when it is properly partnered with human interaction. Featured Interview: Shep talks to Mikhail about artificial intelligence, and how it can be a tool for customer service employees. Mikhail shares with listeners the benefits, and value that using AI can bring to every type of company. At his company, DigitalGenius, the main focus is tying AI to customer support. Top Takeaways: •	AI is best used when it is teamed up with real people – the combination is better than the sum of its parts. •	Some companies want AI to be used for everything, but successful companies use it to focus on one thing, one function. In the case of DigitalGenius, that one focus point is customer support.•	AI is a tool for customer service representatives, in the same way that a calculator is a tool. •	AI does not eliminate the customer’s interaction with a human customer service representative; rather it adds to it, fueling the knowledge behind the agent. •	When done properly, the integration of AI and human interaction is so seamless that the customer is completely unaware of its existence. •	AI can range in capability, depending on the size of the company using it. It can do more for bigger companies, but that doesn’t mean smaller companies can’t join the AI revolution.•	AI isn’t magic. It is simple mathematics based on history. The machine learns and understands based on past interactions with customers, and then knows what information to deliver that is most useful and helpful.About: Mikhail Naumov is the Co-Founder and Chief Strategy Officer of DigitalGenius, a venture backed artificial intelligence company focused on transforming customer service and brand communications. He is the leading voice in the Human+AI movement, which focuses on the seamless interaction of human and machine intelligence in business applications and everyday life. Mikhail was recognized as Forbes’ 30 Under 30 for Enterprise Technology. He is passionate about bringing emerging technologies to life. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio. (www.hyken.com) Learn more about your ad choices. Visit megaphone.fm/adchoices

There seems to be a lot of talk about artificial intelligence lately, but what do we really know about it? Is it anything like what we see in the movies, like computers taking over the world, or is it something else entirely? Mikhail Naumov shares in-depth what AI is and what it can do for companies when it is properly partnered with human interaction. Featured Interview: Shep talks to Mikhail about artificial intelligence, and how it can be a tool for customer service employees. Mikhail shares with listeners the benefits, and value that using AI can bring to every type of company. At his company, DigitalGenius, the main focus is tying AI to customer support. Top Takeaways: •	AI is best used when it is teamed up with real people – the combination is better than the sum of its parts. •	Some companies want AI to be used for everything, but successful companies use it to focus on one thing, one function. In the case of DigitalGenius, that one focus point is customer support. •	AI is a tool for customer service representatives, in the same way that a calculator is a tool. •	AI does not eliminate the customer’s interaction with a human customer service representative; rather it adds to it, fueling the knowledge behind the agent. •	When done properly, the integration of AI and human interaction is so seamless that the customer is completely unaware of its existence. •	AI can range in capability, depending on the size of the company using it. It can do more for bigger companies, but that doesn’t mean smaller companies can’t join the AI revolution. •	AI isn’t magic. It is simple mathematics based on history. The machine learns and understands based on past interactions with customers, and then knows what information to deliver that is most useful and helpful. About: Mikhail Naumov is the Co-Founder and Chief Strategy Officer of DigitalGenius, a venture backed artificial intelligence company focused on transforming customer service and brand communications. He is the leading voice in the Human+AI movement, which focuses on the seamless interaction of human and machine intelligence in business applications and everyday life. Mikhail was recognized as Forbes’ 30 Under 30 for Enterprise Technology. He is passionate about bringing emerging technologies to life. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio. (<a href="http://www.hyken.com" rel="nofollow" target="_blank">www.hyken.com</a>) Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Mikhail Naumov Discusses How AI Is a Tool for Customer Service, Not a Replacement

Minter Dialogue Episode #215 — This interview is with Mikhail Naumov, 27, and already a serial entrepreneur, pioneering in the use of artificial intelligence for customer service. Mikhail is a contributor at Forbes and was recognized this year as one of Forbes’ 30 Under 30 in enterprise tech. In this podcast, we explore the state of advancement in artificial intelligence, with a focus on how it applies to business, in the most practical of instances with Digital Genius, a startup Mikhail cofounded with Dmitry Aksenov. Digital Genius is a truly fascinating way to enhance the customer service relationship, using AI deep learning, all the while enabling an optimized human + machine experience. Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Minter Dialogue Episode #215 — This interview is with Mikhail Naumov, 27, and already a serial entrepreneur, pioneering in the use of artificial intelligence for customer service. Mikhail is a contributor at Forbes and was recognized this year as one of Forbes’ 30 Under 30 in enterprise tech. In this podcast, we explore the state of advancement in artificial intelligence, with a focus on how it applies to business, in the most practical of instances with Digital Genius, a startup Mikhail cofounded with Dmitry Aksenov. Digital Genius is a truly fascinating way to enhance the customer service relationship, using AI deep learning, all the while enabling an optimized human + machine experience. Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on <a href="http://minterdial.com/" rel="nofollow" target="_blank">minterdial.com</a>. If you liked the podcast, please take a moment to go over to <a href="https://itunes.apple.com/us/podcast/digital-marketing-branding/id406487648?mt=2" rel="nofollow" target="_blank">iTunes</a> to rate/review the podcast. Otherwise, you can find me <a href="http://twitter.com/mdial" rel="nofollow" target="_blank">@mdial</a> on Twitter. <a href="https://www.patreon.com/minterdial" rel="nofollow" target="_blank">Support the show</a> (<a href="https://www.patreon.com/minterdial" rel="nofollow" target="_blank">https://www.patreon.com/minterdial</a>)

Using Artificial Intelligence to Enhance Customer Service with Mikhail Naumov & Digital Genius