2 Podcast Episodes
Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse of IAG
Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse of IAG
Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse, Customer... Read more
24 Nov 2019
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45mins
Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47
Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47
Matt Prowse, director of Customer Experience at IAG, Australia’s largest insurer, shares his experience leveraging posit... Read more
1 Aug 2019
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