Heinz Novosad's guest appearances

Heinz Novosad

Dispatch in Depth

Greg Scott

Chris Bradford

Sarah Smith

Chris Knight

Matthew Levy

Ian Adams

Dan Cox

Jerry Overton

Marshall Knight

Rhonda Kelly

Darren Judd

Russ Myers

Elizabeth Ellcessor

Kevin Seaman

Mike Taigman

OwlTail

Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems.For Your Information: Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.).Consumer confusion: https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_BookingAn article on Heinz’s research: https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegasWant to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems. For Your Information:  Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.). Consumer confusion: <a href="https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking" rel="nofollow" target="_blank">https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking</a> An article on Heinz’s research: <a href="https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas" rel="nofollow" target="_blank">https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas</a> Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Handling Psychosocial Callers with Heinz Novosad