Paula Courtney
8 Podcast Episodes
Paula Courtney: Implementing CX Initiatives Amidst the Current Digital Transformation
Paula Courtney: Implementing CX Initiatives Amidst the Current Digital Transformation
Paula Courtney is the CEO of The Verde Group, a leading customer experience consultancy. Her focus is on customer reten... Read more
24 May 2023
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40mins
211. Hero: Paula Courtney - CEO & President at The Verde Group
211. Hero: Paula Courtney - CEO & President at The Verde Group
Paula Courtney has an amazing journey that is full of inspiration for others to learn from. As the CEO of Verde Group s... Read more
20 Jun 2022
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26mins
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Reclaiming Revenue at Risk by Removing Consumer Frictions, with Paula Courtney, President and CEO of The Verde Group
Reclaiming Revenue at Risk by Removing Consumer Frictions, with Paula Courtney, President and CEO of The Verde Group
Every moment of friction in the consumer journey represents a revenue risk to the organization. The trick is, knowing wh... Read more
25 Apr 2022
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38mins
WBSP273: Grow Your Business by Learning To Implement Customer-Centricity Framework w/ Paula Courtney
WBSP273: Grow Your Business by Learning To Implement Customer-Centricity Framework w/ Paula Courtney
What comes to mind when you think of loyalty erosion? Do you currently have a formal loyalty plan, measurement, or metri... Read more
15 Mar 2022
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46mins
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336 Paula Courtney Trying to surprise and delight customers is an illusion of progress
336 Paula Courtney Trying to surprise and delight customers is an illusion of progress
Paula Courtney is the CEO of The Verde Group, a leading customer experience consultancy. She recently ran a study of 9,4... Read more
21 Feb 2022
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51mins
Investing in the Customer Experience Featuring Paula Courtney
Investing in the Customer Experience Featuring Paula Courtney
Top Takeaways: · Even if you are in a B2B industry, decision-makers are still likely to compare you to their best... Read more
22 Jun 2021
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26mins
Part 2 of my interview with Paula Courtney on Understanding the Canadian Consumer
Part 2 of my interview with Paula Courtney on Understanding the Canadian Consumer
Produced in conjunction with RCC, this edition of The Voice of Retail podcast features part two of our feature interview... Read more
8 Mar 2019
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39mins
Feature interview with Paula Courtney of Wiseplum: Understanding the Canadian Consumer study
Feature interview with Paula Courtney of Wiseplum: Understanding the Canadian Consumer study
The Voice of Retail podcast is live! In this episode part one of my two part feature interview with customer insight pio... Read more
1 Mar 2019
•
39mins
