Helen Mannion's guest appearances

Helen Mannion

Hub & Spoken: Data | Analytics | Chief Data Officer | CDO | Data Strategy

Driven by Data: The Podcast

The Customer Experience Podcast

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In Episode 25 of Season 2, on Driven By Data, Kyle Winterbottom is joined by Helen Mannion, Global Data Director at Specsavers where they discuss: What Helen is tasked with achieving at Specsavers Specsavers Journey through Data-Transformation Pivotal movements within their journey over the past 3 years The biggest contributions to Helen's success Key competencies when building the best data-driven team Biggest challenges when building a data-driven team Advice for data leaders about to embark on the same journey What's next for Specsavers 

In Episode 25 of Season 2, on Driven By Data, Kyle Winterbottom is joined by Helen Mannion, Global Data Director at Specsavers where they discuss: <ul><li>What Helen is tasked with achieving at Specsavers </li><li>Specsavers Journey through Data-Transformation </li><li>Pivotal movements within their journey over the past 3 years </li><li>The biggest contributions to Helen's success </li><li>Key competencies when building the best data-driven team </li><li>Biggest challenges when building a data-driven team </li><li>Advice for data leaders about to embark on the same journey </li><li>What's next for Specsavers </li></ul>

S2 | Ep 25 | Transforming Business with Data with Helen Mannion, Global Data Director at Specsavers

Intro 1.04  Harvard Business Review - to compete today, companies need to be data-driven Culture is the biggest barrier to enable data-driven transformation Important to understand the value that data can bring   How do you create a culture where data is more meaningful?  - 2.54  At Specsavers - creating data assets (platforms/tools/accessible) Showcasing value -demonstrations  Create a culture of sharing - creates a ripple effect across the business   What are the focuses? 5.43  You need to be willing to share and train others Team spirit - our stakeholders aren’t different, we’re all in it together FOMO if people aren’t sharing these stories gleaned from the data   Specsaver stories on using data to drive a strong customer experience? 🔥 - 8.13  66% drop in referrals during lockdown to opthamologists  Shared with NHS and Glaucoma UK That informed the decision to keep all optometrists open for appointments This was derived by business users and made a huge impact   What are the challenges to build that culture? - 11.20  The regional difference and separation  Global vs. local strategy Taking everyone's micro-objectives towards big goal Continued alignment when everyone wants to be apart of it Balance the foundation building and delivering   Role of Technology - 13.42  Culture is more important than technology Re-platforming was tough (Azure) but a great decision Tech isn’t the solution to everything  Artificial Intelligence and data initiatives working together - 16.00  Can work together and be effective in any industry At giffgaff - we used it as additional approval for credit vetting Can save time through automation, reduce churn Big impact for customers, but also for colleagues - processes/job satisfaction   Is there an internal focus to use AI out there in the market? - 18.55  It happens, but almost unintentionally The care and emotion can’t be replicated by AI and needs to be embraced   Examples of data informs a more human digitised experience  - 22.02  It comes down to personalisation and relevance We are trying to get back to that 121 feeling (impossible) but data does it for you   Capabilities within data transformation - 24.11  Sharing capability and can-do attitude as part of a mission Strong engineering focus Data science capability along with governance Community-minded +++   Setting up ownership of governance for quality and security - 28.00  Need support at senior level Once you have buy-in - then identify pain points Find owners for important assets and adoption will come Lots of hearts and minds to get it embedded - show the benefit   Biggest benefits of being a data-driven organisation - 31.33  Customer experiences and colleague experiences Better job satisfaction and opportunities for your colleagues Each company will be subtly different   Inspiring brands who get data - 32.40  When companies make a really positive impact i.e. health/society Companies that are using AI   Advice - 34.29  You need to give people time to get there, cultural shifts take time Once you’ve achieved that, you can move at pace and get stuff done quickly   Future Predictions on where firms will invest in data and analytics - 36.11  Historically brains &gt; muscle but now its about emotion for humans Data skills are as common as Excel and Word Huge amount of robotics, automation and personalised experiences   Finally, is Big Data Hype or Big Opportunity? - 39.03 (Ed - you will have to listen to the podcast to find out)  ---- WANT TO KNOW MORE ABOUT HOW S&amp;S CAN HELP YOU AND YOUR ORGANISATION?   Subscribe to this podcast and check out some of our cutting edge knowledge and ideas on the insights page If you’re a senior leader or change agent, join one of our change communities to network and share with like-minded individuals If you have a problem that needs solving across business change, agility, delivery or transformation and you don’t want to go down the big, traditional consulting route- get in touch   

Intro 1.04 <ul> <li>Harvard Business Review - to compete today, companies need to be data-driven</li> <li>Culture is the biggest barrier to enable data-driven transformation</li> <li>Important to understand the value that data can bring</li> </ul> How do you create a culture where data is more meaningful?  - 2.54 <ul> <li>At Specsavers - creating data assets (platforms/tools/accessible)</li> <li>Showcasing value -demonstrations</li> <li> Create a culture of sharing - creates a ripple effect across the business</li> </ul> What are the focuses? 5.43 <ul> <li>You need to be willing to share and train others</li> <li>Team spirit - our stakeholders aren’t different, we’re all in it together</li> <li>FOMO if people aren’t sharing these stories gleaned from the data</li> </ul> Specsaver stories on using data to drive a strong customer experience? 🔥 - 8.13 <ul> <li>66% drop in referrals during lockdown to opthamologists </li> <li>Shared with NHS and Glaucoma UK</li> <li>That informed the decision to keep all optometrists open for appointments</li> <li>This was derived by business users and made a huge impact</li> </ul> What are the challenges to build that culture? - 11.20 <ul> <li>The regional difference and separation </li> <li>Global vs. local strategy</li> <li>Taking everyone's micro-objectives towards big goal</li> <li>Continued alignment when everyone wants to be apart of it</li> <li>Balance the foundation building and delivering</li> </ul> Role of Technology - 13.42 <ul> <li>Culture is more important than technology</li> <li>Re-platforming was tough (Azure) but a great decision</li> <li>Tech isn’t the solution to everything</li> </ul> Artificial Intelligence and data initiatives working together - 16.00 <ul> <li>Can work together and be effective in any industry</li> <li>At giffgaff - we used it as additional approval for credit vetting</li> <li>Can save time through automation, reduce churn</li> <li>Big impact for customers, but also for colleagues - processes/job satisfaction</li> </ul> Is there an internal focus to use AI out there in the market? - 18.55 <ul> <li>It happens, but almost unintentionally</li> <li>The care and emotion can’t be replicated by AI and needs to be embraced</li> </ul> Examples of data informs a more human digitised experience  - 22.02 <ul> <li>It comes down to personalisation and relevance</li> <li>We are trying to get back to that 121 feeling (impossible) but data does it for you</li> </ul> Capabilities within data transformation - 24.11 <ul> <li>Sharing capability and can-do attitude as part of a mission</li> <li>Strong engineering focus</li> <li>Data science capability along with governance</li> <li>Community-minded +++</li> </ul> Setting up ownership of governance for quality and security - 28.00 <ul> <li>Need support at senior level</li> <li>Once you have buy-in - then identify pain points</li> <li>Find owners for important assets and adoption will come</li> <li>Lots of hearts and minds to get it embedded - show the benefit</li> </ul> Biggest benefits of being a data-driven organisation - 31.33 <ul> <li>Customer experiences and colleague experiences</li> <li>Better job satisfaction and opportunities for your colleagues</li> <li>Each company will be subtly different</li> </ul> Inspiring brands who get data - 32.40 <ul> <li>When companies make a really positive impact i.e. health/society</li> <li>Companies that are using AI</li> </ul> Advice - 34.29 <ul> <li>You need to give people time to get there, cultural shifts take time</li> <li>Once you’ve achieved that, you can move at pace and get stuff done quickly</li> </ul> Future Predictions on where firms will invest in data and analytics - 36.11 <ul> <li>Historically brains &gt; muscle but now its about emotion for humans</li> <li>Data skills are as common as Excel and Word</li> <li>Huge amount of robotics, automation and personalised experiences</li> </ul> Finally, is Big Data Hype or Big Opportunity? - 39.03 <ul><li>(Ed - you will have to listen to the podcast to find out)</li></ul> ---- WANT TO KNOW MORE ABOUT HOW S&amp;S CAN HELP YOU AND YOUR ORGANISATION? <ol> <li>Subscribe to this <a href="https://podcasts.apple.com/gb/podcast/the-change-society-podcast/id1457666736" rel="nofollow" target="_blank">podcast</a> and check out some of our cutting edge knowledge and ideas on the <a href="http://sullivanstanley.com/insights" rel="nofollow" target="_blank">insights</a> page</li> <li>If you’re a senior leader or change agent, join one of our <a href="https://www.sullivanstanley.com/the-change-society/" rel="nofollow" target="_blank">change communities</a> to network and share with like-minded individuals</li> <li>If you have a problem that needs solving across business change, agility, delivery or transformation and you don’t want to go down the big, traditional consulting route- <a href="https://www.sullivanstanley.com/contact/" rel="nofollow" target="_blank">get in touch </a> </li> </ol>