Bruce Belfiore's guest appearances

Bruce Belfiore

Authentic Persuasion Show

First Contact: Stories of the Call Center

Fred Stacey

Michael Ferree

Paul Smith

Craig Hewitt

Dan Englander

Richard Brooke

Steve Sims

Bob Burg

Travis Chappell

Kelly Decker

Wayne Baker

Mark Victor Hansen

Sam Taggart

Jamie Shanks

Matt Ward

OwlTail

This month on First Contact: Stories of the Call Center - Christian is joined by a topmost expert in the field of call center benchmarking, training and certification - Bruce Belfiore. Bruce prides himself in being a man of many experiences, having dual nationality - US and Italian, having been both COO and CFO of different companies, and having hosted the CallTalk Podcast for over 12 years - there's no shortage of business and life lessons in his background. In Episode 7 of Season 2 of our show, he talks about all the main pillars of his business, Benchmark Portal, and how they were shaken up in the past year. Join us, won't you? You might even get a special offer from Bruce.

<p>This month on First Contact: Stories of the Call Center - Christian is joined by a topmost expert in the field of call center benchmarking, training and certification - Bruce Belfiore. Bruce prides himself in being a man of many experiences, having dual nationality - US and Italian, having been both COO and CFO of different companies, and having hosted the CallTalk Podcast for over 12 years - there's no shortage of business and life lessons in his background. In Episode 7 of Season 2 of our show, he talks about all the main pillars of his business, Benchmark Portal, and how they were shaken up in the past year. Join us, won't you? You might even get a special offer from Bruce.</p>

Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore

How can you get the right people? Does comparing yourself to others have a value? You need to have better staffing so that you could make more sales. More staff getting, more support bringing in training, bring in help, and being perfect. If we get the right people in, we onboard them the right way, […]

[368] Sales and Contact Center Success through Benchmarking, with Bruce Belfiore