Troy Stevenson's guest appearances

Troy Stevenson

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

And 1 Podcast

JobTok: Level Up with Career Growth and Job Hunt Tips From High Achievers

Herman Miller

Brian Scudamore

Kara Goldin

Kim Scott

Shawn Achor

Wes Brown

Stanley McChrystal

Paul Smith

Mike McKenzie

Horst Schulze

Marc Stein

Angela Duckworth

Sarah Robb O'Hagan

Beth Comstock

Warby Parker

OwlTail

The feedback process in most companies isn't always the best but at least you get it eventually to some extent, you know what your boss and your team members think of you. And maybe you also get feedback from some of your peers from time to time, but do you know where you stand in the bigger picture? Have you ever really wondered what your super boss or maybe leadership thinks of you? How do they evaluate when the time comes for performance reviews and what could you do to get noticed in the right way? Today we are really privileged to have with us, Troy Stevenson, who's the VP and global head of community operations at Uber. And he's gonna share with us some of his career hacks while also giving us some really good insight into how growth company leaders evaluate talent and potential.  Show Notes available here. ------------------------------------ If you like this episode, please rate five stars and please follow the show. So you don't miss out on any of the great guests that we have coming up.

The feedback process in most companies isn't always the best but at least you get it eventually to some extent, you know what your boss and your team members think of you. And maybe you also get feedback from some of your peers from time to time, but do you know where you stand in the bigger picture? Have you ever really wondered what your super boss or maybe leadership thinks of you? How do they evaluate when the time comes for performance reviews and what could you do to get noticed in the right way? Today we are really privileged to have with us, Troy Stevenson, who's the VP and global head of community operations at Uber. And he's gonna share with us some of his career hacks while also giving us some really good insight into how growth company leaders evaluate talent and potential. Show Notes available <a href="https://crztk.co/jt-ep22-pb" rel="nofollow" target="_blank">here</a>. ------------------------------------ If you like this episode, please rate five stars and please follow the show. So you don't miss out on any of the great guests that we have coming up.

JT22 | Troy Stevenson On What Your Super-Boss Thinks of You

Troy Stevenson is the newest head coach of the  Men's Basketball Team at the University of Waterloo. Today he joins Cam and Sami to shed some light on recruiting as a USports head coach, talk about the infamous Kitchener vs Waterloo rivalry and how he'll flip the script, and literally join them in making terrible March Madness predictions. . Check out Waterloo Men's Basketball on Instagram: @wloombb . Follow Troy Stevenson on Instagram: @troystevenson33 . Podcast Instagram: @officialand1podcast . Podcast Email (For guest inquiries): officialand1podcast@gmail.com

Troy Stevenson is the newest head coach of the  Men's Basketball Team at the University of Waterloo. Today he joins Cam and Sami to shed some light on recruiting as a USports head coach, talk about the infamous Kitchener vs Waterloo rivalry and how he'll flip the script, and literally join them in making terrible March Madness predictions. . Check out Waterloo Men's Basketball on Instagram: @wloombb . Follow Troy Stevenson on Instagram: @troystevenson33 . Podcast Instagram: @officialand1podcast . Podcast Email (For guest inquiries): officialand1podcast@gmail.com

Episode 18: Has Justin Serresse Met His Match? An Interview with Troy Stevenson of the University of Waterloo

Most of us think about Uber as a true digital disrupter. Yet, there is a very large human side to Uber. When a driver, a rider or “an eater” (someone ordering food through Uber Eats) needs help resolving something that can’t be addressed purely in-app, they contact Community Operations, an organization of some 30,000 people run by Troy Stevenson. In this episode, Troy describes how he helped Uber navigate its rapid growing pains. He also has something many customer-focused executives would envy: vast amounts of real-time customer data, most of it in modern, accessible databases. In this podcast, he shares some of the ways that he makes sure that data gets turned into action, and talks about why that’s both a science and an art.

Most of us think about Uber as a true digital disrupter. Yet, there is a very large human side to Uber. When a driver, a rider or “an eater” (someone ordering food through Uber Eats) needs help resolving something that can’t be addressed purely in-app, they contact Community Operations, an organization of some 30,000 people run by Troy Stevenson. In this episode, Troy describes how he helped Uber navigate its rapid growing pains. He also has something many customer-focused executives would envy: vast amounts of real-time customer data, most of it in modern, accessible databases. In this podcast, he shares some of the ways that he makes sure that data gets turned into action, and talks about why that’s both a science and an art.

Ep. 162: Uber's Troy Stevenson | The Human Side of Uber’s Digital Customer Experience