Rick Parrish's guest appearances

Rick Parrish

The Voice of Retail

Scott Galloway

Ron Johnson

Mack Weldon

Melissa Gonzalez

Rebecca Minkoff

Heather Monahan

Jason Goldberg

Josh Luber

Michael Schneider

Alex Waldman

Kate Hudson

Ashley Merrill

Danielle Brown

Jeremy Miller

John Ferguson

OwlTail

Welcome to the Voice of Retail for the week of August 5, 2019 I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. The feature spotlight for this episode is CX, Customer Experience.  We kick it off with an exclusive interview with Rick Parrish, Vice President and Principal Analyst from Forrester who joins me to discuss his latest Canadian CX Index report.  This report, covering 161 brands across 14 industries including retail with Forrester talk to over 62,000 Canadian consumers. Next I’m joined by Customer Experience guru  Tara O’Doherty who takes us along for an insiders view of CX as she talks about her experiences working in Canada and around the world with companies as they try to master the Zen of CX with a few wins, ties and fails along the way. Lastly I’ll take a look at the retail news of the week, but first, let’s listen to my interview with Rick from Forrester Thanks to Rick and Tara for being my guests this week, now let’s hit the highlights from Retail This Week eNewsletter, biggest retail weekly in Canada and you can subscribe on www.retailcouncil.org for free. That’s a wrap on this edition of The Voice of Retail, if you liked this podcast you can subscribe on Apple iTunes or your favourite podcast platform, and be sure and recommend to a friend or colleague in the retail industry.  You can also ask your favourite home devices, Amazon Echo, Google home to play the most recent edition. I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn Until next time, have a great week!

Welcome to the Voice of Retail for the week of August 5, 2019 I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. The feature spotlight for this episode is CX, Customer Experience. We kick it off with an exclusive interview with Rick Parrish, Vice President and Principal Analyst from Forrester who joins me to discuss his latest Canadian CX Index report. This report, covering 161 brands across 14 industries including retail with Forrester talk to over 62,000 Canadian consumers. Next I’m joined by Customer Experience guru Tara O’Doherty who takes us along for an insiders view of CX as she talks about her experiences working in Canada and around the world with companies as they try to master the Zen of CX with a few wins, ties and fails along the way. Lastly I’ll take a look at the retail news of the week, but first, let’s listen to my interview with Rick from Forrester Thanks to Rick and Tara for being my guests this week, now let’s hit the highlights from Retail This Week eNewsletter, biggest retail weekly in Canada and you can subscribe on <a href="http://www.retailcouncil.org" rel="nofollow" target="_blank">www.retailcouncil.org</a> for free. That’s a wrap on this edition of The Voice of Retail, if you liked this podcast you can subscribe on Apple iTunes or your favourite podcast platform, and be sure and recommend to a friend or colleague in the retail industry. You can also ask your favourite home devices, Amazon Echo, Google home to play the most recent edition. I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on <a href="http://www.meleblanc.co" rel="nofollow" target="_blank">www.meleblanc.co</a> or of course on LinkedIn Until next time, have a great week!

Forrester Vice President & Principal Analyst Rick Parrish on the new 2019 Canadian CX Index report, and CX guru Tara O'Doherty