Colm Harney's guest appearances

Colm Harney

The Dental Head Start Podcast

Communicating Health Podcast

Annalene Weston

David Keir

Amanda Phoon Nguyen

Dr Jean Wu

Mark Rothnie

David Curnow

Phillip Palmer

Harry Marget

Jelena Skovrlj

Sravan Chunduru

Andrew Thorpe

Dan Maryanovsky

Anthony Denham

Michael Frazis

Joanne Ling

OwlTail

0.00 - Intro.4.10 - Definition of empathy - a learned skill.7.50 - Treatment planning - the golden rule vs the platinum rule.15.45 - Empathy vs overwhelm/ burnout.19.50 - 3 aspects of communication where we can use empathy.25.20 - Social media.27.20 - The social media 'pile in'.33.20 - Understanding our biases.36.10 - Separating the person from the problem.37.10 - Positions vs interests.40.00 - What is the truth?41.50 - Disentangling impact and intentions.43.30 - Blame vs contributions.www.commhealth.com.au/blogPeople Skills - Robert BoltonEmotional Intelligence - Daniel GolemanThinking Fast and Slow - Daniel KahnemanGetting to Yes - Fisher &amp; UryDifficult Conversations - Stone, Patton &amp; Heenhttps://whatyouwilllearn.com/book/thinking-fast-and-slow/If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

0.00 - Intro.4.10 - Definition of empathy - a learned skill.7.50 - Treatment planning - the golden rule vs the platinum rule.15.45 - Empathy vs overwhelm/ burnout.19.50 - 3 aspects of communication where we can use empathy.25.20 - Social media.27.20 - The social media 'pile in'.33.20 - Understanding our biases.36.10 - Separating the person from the problem.37.10 - Positions vs interests.40.00 - What is the truth?41.50 - Disentangling impact and intentions.43.30 - Blame vs contributions.<a href="https://commhealth.com.au/blog" rel="nofollow" target="_blank">www.commhealth.com.au/blog</a>People Skills - Robert BoltonEmotional Intelligence - Daniel GolemanThinking Fast and Slow - Daniel KahnemanGetting to Yes - Fisher &amp; UryDifficult Conversations - Stone, Patton &amp; Heen<a href="https://whatyouwilllearn.com/book/thinking-fast-and-slow/" rel="nofollow" target="_blank">https://whatyouwilllearn.com/book/thinking-fast-and-slow/</a>If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app. I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

Dr. Colm Harney

Communication is key. I say it all the time. And this episode our guest lives and breaths it. This is a must listen for communication, dispute resolution and for all associates, which is most of you! Dr Colm Harney is a general dentist practicing in Perth. He has gone on to complete multiple post graduate courses in communication and interpersonal skills and now finds himself in a unique position to be able to pass on these skills and information to dentists around the country, and world! He does this through speaking and, most relevantly, in his fantastic podcast The Communicating Health Podcast. Colm uses this podcast as a platform to discuss communication with experienced clinicians in the health field.  This episode Colm was kind enough to invite me to his place in Perth, where I popped my live recording cherry. The conversation is packed with communication tips and relevant advice from his experience.  In this conversation we cover: Colm’s background, early career and the baptism of fire that the National Health Service was in Northern Ireland when he startedHow he coped but how being so busy affected him How to approach both Negative and positive feedback His experience with burnoutThe lucky luxator (It’s an Ash luxator 7A – it is 23 years since I bought it. It is quite a wide tip and I now mainly use finer tips. I only usually get the 7A out now for a big fat canine or pal root of upper 6 – Colm)Why Colm remains an associate and how to be an indispensable associatePost op calls why and howHow Colm has found dentistry to get easier with experiencePost graduate studies in communication and how and what crossed directly over to dentistryConflict, managing complaints and what the patient is actually looking for when they do complainHow to listen properly – Non Verbal communication tips: the acronym SNORE. Sit square, Nods (facial expressions), Open body position, Relaxed, Eye Contact.Empathy, a definition and the importance of this double edged swordWho really owns the dental problems patient brings to usThe platinum rule, not the goldern rule for dentistry.The importance of outside interestsMistakes students make – how to use your FTA timeAdvice for those about to graduate now Links from the episode: Dr Colm Harney’s Podcast Communicating Heath.The book: Thinking Fast and Slow – Daniel KahnemanColm’s podcast with Dr Aengus Kelly mentioned in this episodeThe 4Sight Dental Journal    the journal made to give you clarity, focus and perspective. Prime Head Start – proudly brought to you by Prime Practice  The Prime Head Start Segment 5 is right after the feature interview and this episode it’s with Megan Sharpe, the compliance expert with Prime Practice. The word audit sends shivers down most dentists spines. But it is critical to healthcare and critical we’re on top of this stuff. Meg spends her time helping dentists ensure they’re compliant and if necessary helping them through audits. This is our responsibility, even if you’re an associate, the buck stops with you! Meg shares her thoughts on handling an audit – Get safe, Be safe, Stay safe. For Dental Head Start listeners, Prime Practice are offering their leading communication course, Primespeak, at 15% off for everyone and a massive 50% off for students and recent graduates. Check out www.dentalheadstart.com/primeheadstart to get your hands on the discount codes.    BOQ Specialist We’re also proudly supported by BOQ Specialist who offer a student banking package. Check that out here  https://www.boqspecialist.com.au/offers/student-package  The 4Sight Dental Journal Learn more about 4Sight Dental and the 4Sight Live Podcast on Facebook and Instagram. Sign up now http://www.4sightdental.com to be the first to have access to the 4Sight Dental Journal, soon to be released  The Dental Head Start Podcast is for students and new graduates. We interview successful dentists and specialists to uncover the tips, tricks and advice to help you transition from dental school to private practice successfully. If you like this content then I ask just one thing of you; share this with a friend who will benefit from this and help us help more students and new grads!  For every share and tag on social media, we provide dental hygiene to a child for a day. For every listen to the podcast, we provide drinking water to someone for a day. Find out more at www.dentalheadstart.com/giving  The post #20 – Dr Colm Harney on communication, conflict resolution and Empathy appeared first on Dental Head Start.

Communication is key. I say it all the time. And this episode our guest lives and breaths it. This is a must listen for communication, dispute resolution and for all associates, which is most of you! Dr Colm Harney is a general dentist practicing in Perth. He has gone on to complete multiple post graduate courses in communication and interpersonal skills and now finds himself in a unique position to be able to pass on these skills and information to dentists around the country, and world! He does this through speaking and, most relevantly, in his fantastic podcast <a href="https://communicating-health-podcast.simplecast.com/" rel="nofollow" target="_blank">The Communicating Health Podcast</a>. Colm uses this podcast as a platform to discuss communication with experienced clinicians in the health field. This episode Colm was kind enough to invite me to his place in Perth, where I popped my live recording cherry. The conversation is packed with communication tips and relevant advice from his experience. <h4>In this conversation we cover:</h4> <ul><li>Colm’s background, early career and the baptism of fire that the National Health Service was in Northern Ireland when he started</li><li>How he coped but how being so busy affected him </li><li>How to approach both Negative and positive feedback </li><li>His experience with burnout</li><li>The lucky luxator (It’s an Ash luxator 7A – it is 23 years since I bought it. It is quite a wide tip and I now mainly use finer tips. I only usually get the 7A out now for a big fat canine or pal root of upper 6 – Colm)</li><li>Why Colm remains an associate and how to be an indispensable associate</li><li>Post op calls why and how</li><li>How Colm has found dentistry to get easier with experience</li><li>Post graduate studies in communication and how and what crossed directly over to dentistry</li><li>Conflict, managing complaints and what the patient is actually looking for when they do complain</li><li>How to listen properly – Non Verbal communication tips: the acronym SNORE. Sit square, Nods (facial expressions), Open body position, Relaxed, Eye Contact.</li><li>Empathy, a definition and the importance of this double edged sword</li><li>Who really owns the dental problems patient brings to us</li><li>The platinum rule, not the goldern rule for dentistry.</li><li>The importance of outside interests</li><li>Mistakes students make – how to use your FTA time</li><li>Advice for those about to graduate now</li></ul> <h4>Links from the episode:</h4> <ul><li>Dr Colm Harney’s Podcast <a href="https://communicating-health-podcast.simplecast.com/" rel="nofollow" target="_blank">Communicating Heath</a>.</li><li>The book: <a href="https://www.booktopia.com.au/thinking-fast-and-slow-daniel-kahneman/book/9780374275631.html" rel="nofollow" target="_blank">Thinking Fast and Slow </a>– Daniel Kahneman</li><li>Colm’s <a href="https://communicating-health-podcast.simplecast.com/episodes/dr-aengus-kelly-phd" rel="nofollow" target="_blank">podcast with Dr Aengus Kelly </a>mentioned in this episode</li><li>The <a href="http://www.4sightdental.com" rel="nofollow" target="_blank">4Sight Dental Journal </a> the journal made to give you clarity, focus and perspective.</li></ul> <h4>Prime Head Start – proudly brought to you by Prime Practice </h4> The Prime Head Start Segment 5 is right after the feature interview and this episode it’s with Megan Sharpe, the compliance expert with Prime Practice. The word audit sends shivers down most dentists spines. But it is critical to healthcare and critical we’re on top of this stuff. Meg spends her time helping dentists ensure they’re compliant and if necessary helping them through audits. This is our responsibility, even if you’re an associate, the buck stops with you! Meg shares her thoughts on handling an audit – Get safe, Be safe, Stay safe. For Dental Head Start listeners, Prime Practice are offering their leading communication course, <a href="https://primepractice.com.au/primespeak" rel="nofollow" target="_blank">Primespeak</a>, at 15% off for everyone and a massive 50% off for students and recent graduates. Check out <a href="http://www.dentalheadstart.com/primeheadstart" rel="nofollow" target="_blank">www.dentalheadstart.com/primeheadstart</a> to get your hands on the discount codes.  <h4>BOQ Specialist</h4> We’re also proudly supported by BOQ Specialist who offer a student banking package. Check that out here <a href="https://www.boqspecialist.com.au/offers/student-package" rel="nofollow" target="_blank">https://www.boqspecialist.com.au/offers/student-package</a> <h4>The 4Sight Dental Journal</h4> Learn more about 4Sight Dental and the 4Sight Live Podcast on <a href="https://www.facebook.com/4sightdental/" rel="nofollow" target="_blank">Facebook </a>and <a href="https://www.instagram.com/4sightdental/" rel="nofollow" target="_blank">Instagram. </a> Sign up now <a href="http://www.4sightdental.com/" rel="nofollow" target="_blank">http://www.4sightdental.com</a> to be the first to have access to the 4Sight Dental Journal, soon to be released The Dental Head Start Podcast is for students and new graduates. We interview successful dentists and specialists to uncover the tips, tricks and advice to help you transition from dental school to private practice successfully. If you like this content then I ask just one thing of you; share this with a friend who will benefit from this and help us help more students and new grads! For every share and tag on social media, we provide dental hygiene to a child for a day. For every listen to the podcast, we provide drinking water to someone for a day. Find out more at <a href="http://www.dentalheadstart.com/giving" rel="nofollow" target="_blank">www.dentalheadstart.com/giving</a> The post <a href="https://www.dentalheadstart.com/colmharney/" rel="nofollow" target="_blank">#20 – Dr Colm Harney on communication, conflict resolution and Empathy</a> appeared first on <a href="https://www.dentalheadstart.com" rel="nofollow" target="_blank">Dental Head Start</a>.

#20 – Dr Colm Harney on communication, conflict resolution and Empathy