Emma Passe's guest appearances

Emma Passe

The ShiftShapers Podcast

The AlignWomen Podcast

Naama Pozniak

Susan Rider

Alan Cohen

Tom Scott

Michael Walsh

Michael Zipursky

Brian Clarke

Josh Butler

Ryan Miller

Gleb Tsipursky

Tommy Breedlove

Josh Jackson

Matt Newman

Suzanne Delbanco

Scott Campbell

OwlTail

Emma Passe Fox is the Chief Operating Officer of E Powered Benefits. In addition to being a health insurance broker, Emma is also an empowerment coach who founded an organization called Empowered Leadership. Our paths crossed earlier this year through our connections in the health insurance industry, and I am excited to have her on the podcast.  Episode Sponsor:Colibri Insurance Services is a boutique health insurance agency that simplifies employee benefits for Southern California employers so they can cost-effectively attract and retain quality employees.  What you will learn in this episode:The alternative approach Emma brings to the world of employee benefitsHow she has been able to be effective in a male dominated industry Why she founded Empowered Leadership and how it’s different from other networking and leadership groupsThe importance of vulnerability and speaking one’s own idea of truth even when others disagreeResources:CAHU - Women's Leadership SummitConnect with Emma Fox:Website – www.epoweredbenefits.comLinkedin – https://www.linkedin.com/in/emmapassefox/Email – efox@epoweredbenefits.com

Emma Passe Fox is the Chief Operating Officer of E Powered Benefits. In addition to being a health insurance broker, Emma is also an empowerment coach who founded an organization called Empowered Leadership. Our paths crossed earlier this year through our connections in the health insurance industry, and I am excited to have her on the podcast.  Episode Sponsor:<a href="http://colibriins.com/" rel="nofollow" target="_blank">Colibri Insurance Services</a> is a boutique health insurance agency that simplifies employee benefits for Southern California employers so they can cost-effectively attract and retain quality employees. What you will learn in this episode:<ul><li>The alternative approach Emma brings to the world of employee benefits</li><li>How she has been able to be effective in a male dominated industry </li><li>Why she founded Empowered Leadership and how it’s different from other networking and leadership groups</li><li>The importance of vulnerability and speaking one’s own idea of truth even when others disagree</li></ul>Resources:<a href="https://www.cahu.org/womens-leadership-summit" rel="nofollow" target="_blank">CAHU - Women's Leadership Summit</a>Connect with Emma Fox:Website – <a href="http://www.epoweredbenefits.com" rel="nofollow" target="_blank">www.epoweredbenefits.com</a> Linkedin – <a href="https://www.linkedin.com/in/emmapassefox/" rel="nofollow" target="_blank">https://www.linkedin.com/in/emmapassefox/</a> Email – efox@epoweredbenefits.com

005:  Empowered Leadership - Emma Passe Fox

Host and Chief Transformation Strategist David Saltzman welcomes Emma Passe, COO of E-Powered Benefits and self-described relentless change seeker, to share her thoughts on change and empowered leadership by females and other minorities.  Emma describes how things have changed and continue to change in the landscape of leadership, as well the different elements that make it up like confidence, growth, and success. She also gets down to the details of some important and current topics like reference-based pricing (RBP), High Deductible Health Plans (HDHP), and Health Savings Accounts (HSA). What You’ll Learn From this Episode:01:50 Defining “relentless change seeker” and the rise of empowered leadership08:17 How to say “I don’t know”11:15 Plain leadership and servant leadership15:13 Case analysis: RBP and HSA’s19:58 Quality healthcare for employees and lowering costs for employersQuotes:“I believe in my heart that there’s a direct correlation to good customer service training and great customer service. In the companies that we complain about, I would say 99% of them do not have some sort of customer service training in place for new employees and ongoing training for all employees.”“You will never exceed anybody’s expectations with ‘as soon as possible’ because your ‘as soon as possible’ is different from my ‘as soon as possible.’ So the phrase just needs to be ‘and I will return your call.’ That’s the only statement you only need.”“Go ahead and call your own office and ask for something simple. And if you do have a recognizable voice, some of us have an accent or a voice that is so recognizable, have somebody else do it for you. Stand by the speaker phone, put it on speaker, listen to it, get on an extension. There are nine ways to Sunday that you can listen and call and find out how your customers are handled.”“For first impressions, the great experience, it absolutely starts at the top and at the beginning.”“There’s a huge gap between where people are and where people want to be. And that’s what Telephone Doctor and Nancy try to fix, is to give you information, give you ammunition, I should say, to fill the gap between where you are and where you need to be. And every company needs that.”

Host and Chief Transformation Strategist David Saltzman welcomes Emma Passe, COO of E-Powered Benefits and self-described relentless change seeker, to share her thoughts on change and empowered leadership by females and other minorities.  Emma describes how things have changed and continue to change in the landscape of leadership, as well the different elements that make it up like confidence, growth, and success. She also gets down to the details of some important and current topics like reference-based pricing (RBP), High Deductible Health Plans (HDHP), and Health Savings Accounts (HSA). What You’ll Learn From this Episode:<ul><li>01:50 Defining “relentless change seeker” and the rise of empowered leadership</li><li>08:17 How to say “I don’t know”</li><li>11:15 Plain leadership and servant leadership</li><li>15:13 Case analysis: RBP and HSA’s</li><li>19:58 Quality healthcare for employees and lowering costs for employers</li></ul>Quotes:“I believe in my heart that there’s a direct correlation to good customer service training and great customer service. In the companies that we complain about, I would say 99% of them do not have some sort of customer service training in place for new employees and ongoing training for all employees.”“You will never exceed anybody’s expectations with ‘as soon as possible’ because your ‘as soon as possible’ is different from my ‘as soon as possible.’ So the phrase just needs to be ‘and I will return your call.’ That’s the only statement you only need.”“Go ahead and call your own office and ask for something simple. And if you do have a recognizable voice, some of us have an accent or a voice that is so recognizable, have somebody else do it for you. Stand by the speaker phone, put it on speaker, listen to it, get on an extension. There are nine ways to Sunday that you can listen and call and find out how your customers are handled.”“For first impressions, the great experience, it absolutely starts at the top and at the beginning.”“There’s a huge gap between where people are and where people want to be. And that’s what Telephone Doctor and Nancy try to fix, is to give you information, give you ammunition, I should say, to fill the gap between where you are and where you need to be. And every company needs that.”

Ep #286: A Relentless Change Seeker Seeks Change – with Emma Passe