Raghu Ravinutala's guest appearances

Raghu Ravinutala

The Voicebot Podcast

SaaSBOOMi

Founder Thesis

Global Tech Leaders' Podcast

The Termsheet Podcast

Forbes India - The Startup Fridays Podcast

Maritime Makers

OwlTail

Raghu's yellow.ai is a story of beginner's mindset and breaking the mould continually.He has been to chip design and semiconductors not into software domain for 15, 16 years and haven't heard of the word CX till 2016.Learn more on how Yellow is creating a leading international brand in the intersection of messaging, CX and AI.Here are the other key take aways from this episode.-Find out how they came up with the name Yellow despite its SEO implications?-How they got enterprise customers when they were a 4 member team-What does the marketing org chart look like today considering teams in India, SEA, NA, LATAM?-Nuances in positioning and messaging for each of the markets, how they're different for emerging markets and western markets-How the organizational structure in a company is never fixed but fluid?-What're the two sides to product marketing?-In SaaS marketing org, who should PMM report to - CPO or CMO?-How to stand out in a commoditized market and build trust?-What's the paradigm shift in new age CRM?-How Microsoft accelerator helped in getting more enterprise customers?-Are Indian enterprises laggards or innovators in terms of software adoption?-What're the aspects to keep in mind while changing your positioning? What're its impacts?-The step by step process of getting into Gartner Magic Quadrant and the team structure

Raghu's <a href="http://yellow.ai" rel="nofollow" target="_blank">yellow.ai</a> is a story of beginner's mindset and breaking the mould continually. He has been to chip design and semiconductors not into software domain for 15, 16 years and haven't heard of the word CX till 2016. Learn more on how Yellow is creating a leading international brand in the intersection of messaging, CX and AI. Here are the other key take aways from this episode. -Find out how they came up with the name Yellow despite its SEO implications? -How they got enterprise customers when they were a 4 member team -What does the marketing org chart look like today considering teams in India, SEA, NA, LATAM? -Nuances in positioning and messaging for each of the markets, how they're different for emerging markets and western markets -How the organizational structure in a company is never fixed but fluid? -What're the two sides to product marketing? -In SaaS marketing org, who should PMM report to - CPO or CMO? -How to stand out in a commoditized market and build trust? -What's the paradigm shift in new age CRM? -How Microsoft accelerator helped in getting more enterprise customers? -Are Indian enterprises laggards or innovators in terms of software adoption? -What're the aspects to keep in mind while changing your positioning? What're its impacts? -The step by step process of getting into Gartner Magic Quadrant and the team structure

BTS Podcast E3 - The anti-thesis of SaaS playbook : Emerging markets |  Raghu Ravinutala of Yellow.ai

Raghu Ravinutala co-founded Yellow.ai in 2015 to solve a problem he personally had encountered, poor customer support experiences. A former IC chip designer, Raghu was drawn by the idea that conversational AI combined with back-end systems integration could fully automate a wide array of customer problems nearly instantly without needing to wait on hold for support reps. In 2016, the company was accepted to the Microsoft Accelerator and the company counts over 750 enterprise clients globally. Prior to Yellow, Raghu was a Senior Manager for integrated circuit design engineering at Broadcom, VP of product management at Teleradtech, and a senior IC designer at Texas Instruments. In today's interview, Raghu talks about the origin of Yellow.ai, how the company grew rapidly by supporting WhatsApp integration, how messaging is so much different as a channel than a chatbot on a website, what the enterprise really needs in conversational AI, the myth around the superiority of human customer service agents, what are Moments of Trust in the customer relationship, and the need for Dynamic AI Agents that support every customer channel. It's a wide-ranging discussion that illuminates several news ideas in conversational AI.

Raghu Ravinutala co-founded <a href="http://Yellow.ai" rel="nofollow" target="_blank">Yellow.ai</a> in 2015 to solve a problem he personally had encountered, poor customer support experiences. A former IC chip designer, Raghu was drawn by the idea that conversational AI combined with back-end systems integration could fully automate a wide array of customer problems nearly instantly without needing to wait on hold for support reps. In 2016, the company was accepted to the Microsoft Accelerator and the company counts over 750 enterprise clients globally. Prior to Yellow, Raghu was a Senior Manager for integrated circuit design engineering at Broadcom, VP of product management at Teleradtech, and a senior IC designer at Texas Instruments. In today's interview, Raghu talks about the origin of <a href="http://Yellow.ai" rel="nofollow" target="_blank">Yellow.ai</a>, how the company grew rapidly by supporting WhatsApp integration, how messaging is so much different as a channel than a chatbot on a website, what the enterprise really needs in conversational AI, the myth around the superiority of human customer service agents, what are Moments of Trust in the customer relationship, and the need for Dynamic AI Agents that support every customer channel. It's a wide-ranging discussion that illuminates several news ideas in conversational AI.

Raghu Ravinutala CEO of Yellow AI - Voicebot Podcast Ep 237

Pivoting is not the end of the disruption process but the beginning of the next leg of your journey. This is exactly the essence of the journey of our next guest on Founder Thesis.In this episode, Akshay Datt speaks with Raghu Ravinutala, Co-founder and CEO, Yellow.ai, a hardcore techie who has worked with Texas Instruments and Broadcom before charting his entrepreneurial path.In 2014, he met his now co-founder, Jaya Kishore Reddy, who was then, working on a product that aimed to bridge the gap between customers and enterprises, as a weekend project. They soon quit their corporate jobs and took up this part-time project to a full-time daily mission, founding Yellow Messenger in 2015. Today as Yellow.ai, it is one of the World’s Leading Conversational CX Automation platforms, which is trusted by more than 700 global enterprises.Tune in to this episode to hear Raghu speak about how Yellow.ai aims to democratize artificial intelligence by offering chat and voice bots to automate customer experience for large enterprises.What you must not miss!The transition from B2C to B2B.Developing a multilingual platform.Experience of working as a part of the Microsoft Accelerator program.Fundraising journey.Plans for global expansion.

Pivoting is not the end of the disruption process but the beginning of the next leg of your journey. This is exactly the essence of the journey of our next guest on Founder Thesis.In this episode, Akshay Datt speaks with Raghu Ravinutala, Co-founder and CEO, <a href="http://Yellow.ai" rel="nofollow" target="_blank">Yellow.ai</a>, a hardcore techie who has worked with Texas Instruments and Broadcom before charting his entrepreneurial path.In 2014, he met his now co-founder, Jaya Kishore Reddy, who was then, working on a product that aimed to bridge the gap between customers and enterprises, as a weekend project. They soon quit their corporate jobs and took up this part-time project to a full-time daily mission, founding Yellow Messenger in 2015. Today as <a href="http://Yellow.ai" rel="nofollow" target="_blank">Yellow.ai</a>, it is one of the World’s Leading Conversational CX Automation platforms, which is trusted by more than 700 global enterprises.Tune in to this episode to hear Raghu speak about how <a href="http://Yellow.ai" rel="nofollow" target="_blank">Yellow.ai</a> aims to democratize artificial intelligence by offering chat and voice bots to automate customer experience for large enterprises.What you must not miss!<ul><li>The transition from B2C to B2B.</li><li>Developing a multilingual platform.</li><li>Experience of working as a part of the Microsoft Accelerator program.</li><li>Fundraising journey.</li><li>Plans for global expansion.</li></ul>

Automating CX | Raghu Ravinutala @ Yellow.AI

Raghu Ravinutala was bitten by the entrepreneurial bug long before he co-founded yellow.ai in 2016 with a vision to make customer and enterprise interactions more effective and effortless. Previously, he worked for 16 years with leading tech companies such as Texas Instruments and Broadcom, taking leadership roles in engineering, product management and business development both in the Bay Area and India. He is an alumnus of NIT Warangal, enjoys a game of squash every now and then and believes in practicing an active lifestyle. We talk about conversation automation platforms and the AI underlying it, and the work yellow.ai has done with ABS (American Bureau of Shipping) and their Digital Fleet offering.

Raghu Ravinutala was bitten by the entrepreneurial bug long before he co-founded <a href="http://yellow.ai" rel="nofollow" target="_blank">yellow.ai</a> in 2016 with a vision to make customer and enterprise interactions more effective and effortless. Previously, he worked for 16 years with leading tech companies such as Texas Instruments and Broadcom, taking leadership roles in engineering, product management and business development both in the Bay Area and India. He is an alumnus of NIT Warangal, enjoys a game of squash every now and then and believes in practicing an active lifestyle. We talk about conversation automation platforms and the AI underlying it, and the work <a href="http://yellow.ai" rel="nofollow" target="_blank">yellow.ai</a> has done with ABS (American Bureau of Shipping) and their Digital Fleet offering.

#12 - Raghu Ravinutala. Conversational AI platforms for better customer experience.

Today we speak to Raghu Ravinutala CEO &amp; Co-founder of Yellow.ai, the world’s leading CX automation / conversational AI / AI-powered chatbot. Yellow.ai combines the best of AI and human intelligence to automate customer experience and even internal employee support for over 700 big brands and enterprises like Sephora, Domino’s and Siemens. Raghu has over 20 years of experience working in leadership roles across companies such as Texas Instruments and Broadcom. He can speak to AI, automation, improving customer experience, using digital assistants for internal business support and productivity, etc. India-based Yellow.ai most recently announced its expansion into the US and new voice AI capabilities that augment the company’s existing strengths of powering chat automation channels for websites, WhatsApp, Facebook, Instagram and more. Yellow.ai also aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation. The company’s bots support 100+ languages. We kick off by asking Raghu to share with us how he ended up here, his career thus far and his journey along the way.  Being aggressive in the market Looking at the internet WhatsApp is most used in India  We ask Raghu what he looks for when he looks at a new opportunity? And what makes Bangalore such a tech driven place?  Is my decision irreversible Does it have an upside if its reversible The climate is more conducive Became an epicenter for all techies  We then have Raghu share his view of CX today and how AI is changing the game.  On demand experience Real time conversation Providing a personalised response When someone has an emotion to express its better to a human  About the voice bot, we ask Raghu to dive deeper?  Trillions spent on voice interactions Private and analog system Responding in a human like voice in real time  We ask Raghu, how does it cope with all the accents and what does perfection look like?  Enables the experience for the customer and agent  We ask Raghu to share some use cases that transform how you deal with customers?  Customers getting their answers quicker No que lines No consumer gets put on hold Helping beauty agents assist people in making a purchase  Then we ask Raghu to share how they would scale?  The customer journey Acquisition Onboarding Expansion Hired some of the best leaders for these areas Investing in technology and systems  What's his take on leadership and culture?  Punch above their rate The ability to make decisions in a dynamic environment Governing culture Winning decision making  Lastly, what does Raghu do for fun?  Healthy sleep Love playing tennis Love watching Wimbledon Time with the kids--- Send in a voice message: https://anchor.fm/gloabl-tech-leaders/message

Today we speak to <a href="https://www.linkedin.com/in/raghuravinutala/" rel="nofollow" target="_blank">Raghu Ravinutala</a> CEO &amp; Co-founder of <a href="http://Yellow.ai" rel="nofollow" target="_blank">Yellow.ai</a>, the world’s leading CX automation / conversational AI / AI-powered chatbot. <a href="http://Yellow.ai" rel="nofollow" target="_blank">Yellow.ai</a> combines the best of AI and human intelligence to automate customer experience and even internal employee support for over 700 big brands and enterprises like Sephora, Domino’s and Siemens. Raghu has over 20 years of experience working in leadership roles across companies such as Texas Instruments and Broadcom. He can speak to AI, automation, improving customer experience, using digital assistants for internal business support and productivity, etc. India-based <a href="http://Yellow.ai" rel="nofollow" target="_blank">Yellow.ai</a> most recently announced its expansion into the US and new voice AI capabilities that augment the company’s existing strengths of powering chat automation channels for websites, WhatsApp, Facebook, Instagram and more. <a href="http://Yellow.ai" rel="nofollow" target="_blank">Yellow.ai</a> also aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation. The company’s bots support 100+ languages. We kick off by asking Raghu to share with us how he ended up here, his career thus far and his journey along the way. <ul> <li>Being aggressive in the market</li> <li>Looking at the internet</li> <li>WhatsApp is most used in India</li> </ul> We ask Raghu what he looks for when he looks at a new opportunity? And what makes Bangalore such a tech driven place? <ul> <li>Is my decision irreversible</li> <li>Does it have an upside if its reversible</li> <li>The climate is more conducive</li> <li>Became an epicenter for all techies</li> </ul> We then have Raghu share his view of CX today and how AI is changing the game. <ul> <li>On demand experience</li> <li>Real time conversation</li> <li>Providing a personalised response</li> <li>When someone has an emotion to express its better to a human</li> </ul> About the voice bot, we ask Raghu to dive deeper? <ul> <li>Trillions spent on voice interactions</li> <li>Private and analog system</li> <li>Responding in a human like voice in real time</li> </ul> We ask Raghu, how does it cope with all the accents and what does perfection look like? <ul> <li>Enables the experience for the customer and agent</li> </ul> We ask Raghu to share some use cases that transform how you deal with customers? <ul> <li>Customers getting their answers quicker</li> <li>No que lines</li> <li>No consumer gets put on hold</li> <li>Helping beauty agents assist people in making a purchase</li> </ul> Then we ask Raghu to share how they would scale? <ul> <li>The customer journey</li> <li>Acquisition</li> <li>Onboarding</li> <li>Expansion</li> <li>Hired some of the best leaders for these areas</li> <li>Investing in technology and systems</li> </ul> What's his take on leadership and culture? <ul> <li>Punch above their rate</li> <li>The ability to make decisions in a dynamic environment</li> <li>Governing culture</li> <li>Winning decision making</li> </ul> Lastly, what does Raghu do for fun? <ul> <li>Healthy sleep</li> <li>Love playing tennis</li> <li>Love watching Wimbledon</li> <li>Time with the kids</li></ul>--- Send in a voice message: <a href="https://anchor.fm/gloabl-tech-leaders/message" rel="nofollow" target="_blank">https://anchor.fm/gloabl-tech-leaders/message</a>

Raghu Ravinutala, CEO and Cofounder at Yellow.ai tells us how consumers no longer need to be put on hold

A chance discussion over a breakfast meeting with friends about poor customer experience thanks to bad internet connection became the germ for an idea that would become a successful conversational AI-driven platform. Raghu Ravinutala, co-founder and CEO of yellow.ai, the company that built that platform, now has over 700 large companies using its technologies, this includes some of the world’s biggest enterprises across 50 countries

A chance discussion over a breakfast meeting with friends about poor customer experience thanks to bad internet connection became the germ for an idea that would become a successful conversational AI-driven platform. Raghu Ravinutala, co-founder and CEO of <a href="http://yellow.ai/" rel="noopener noreferrer nofollow" target="_blank">yellow.ai</a>, the company that built that platform, now has over 700 large companies using its technologies, this includes some of the world’s biggest enterprises across 50 countries

Startup Fridays Ep 14: Looking at total customer experience automation-Yellow.ai's Raghu Ravinutala

A Billion with a B. That's how many messages Yellow Messenger processes annually through its AI conversation platform. Yellow Messenger enables businesses to automate workflows for customer and employee engagement with minimal human intervention. It integrates with multiple communication channels like Microsoft Teams, Slack, WhatsApp, and other digital assistants. Growing over 5X YoY since 2017 Yellow Messenger is fast emerging as one of the few winners coming from the hyper-competitive chatbot landscape.On the show today I spoke with Raghu Ravinutala, co-founder and CEO of Yellow Messenger, and how he and his team are revolutionizing customer and employee engagements.You can find me on Twitter @tweet_kp. And, check out our website at https://www.thetermsheetpodcast.com. Intro music by Andy Slatter. Additional background music by Scott Buckley – www.scottbuckley.com.au 

A Billion with a B. That's how many messages Yellow Messenger processes annually through its AI conversation platform.  Yellow Messenger enables businesses to automate workflows for customer and employee engagement with minimal human intervention. It integrates with multiple communication channels like Microsoft Teams, Slack, WhatsApp, and other digital assistants. Growing over 5X YoY since 2017 Yellow Messenger is fast emerging as one of the few winners coming from the hyper-competitive chatbot landscape. On the show today I spoke with Raghu Ravinutala, co-founder and CEO of Yellow Messenger, and how he and his team are revolutionizing customer and employee engagements. You can find me on Twitter @tweet_kp. And, check out our website at <a href="https://www.thetermsheetpodcast.com" rel="nofollow" target="_blank">https://www.thetermsheetpodcast.com</a>. Intro music by Andy Slatter. Additional background music by Scott Buckley – <a href="http://www.scottbuckley.com.au" rel="nofollow" target="_blank">www.scottbuckley.com.au</a>